The United States federal government, as well as qualifying state, local and tribal agencies, can now leverage industry-leading solutions from Genesys® with ease to deliver better, faster service to constituents across multiple communication channels, including phone, text, webchat and social. Continue reading Genesys Awarded GSA’s New Contact Center SIN for Automation →

SugarCRM Inc.®, a company that helps organizations deliver exceptional customer experiences announced a new portfolio of customer experience applications and key differentiators among industry peers. Continue reading SugarCRM Driving the Future of Customer Experience with Powerful Products and New Vision →

CX Company is delighted to be recognized as a Representative Vendor in Virtual Customer Assistants by the world’s leading research and advisory company, Gartner. Continue reading CX Company Recognized in the Gartner 2019 Market Guide for Virtual Customer Assistants →

Zappix has launched its powerful automation tool, Customer Service RPA (Robotic Process Automation), at the beginning of 2019. Since launch, multiple Zappix customers have benefited from faster interactions, increased efficiency, and improved customer satisfaction. Continue reading Zappix Utilizes Customer Service RPA to Streamline Customer Experience →

8×8 announced that Telecom Consulting Group (TCG) is now a Master Agent for 8×8. TCG has been in operation for close to 30 years, with over 3,600 agents. By partnering with 8×8, TCG empowers their agents with a competitive portfolio of 8×8’s market leading Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions. Continue reading Telecom Consulting Group Joins 8×8’s Channel Program as Master Agent →

Business Systems, a leader in voice recording and enterprise workforce optimisation solutions, has been named as a supplier on Crown Commercial Service’s (CCS) G-Cloud 11 framework for Cloud Software. Customers can access the framework and choose Cloud Software technologies such as: Workforce Optimisation, Robotic Process Automation, Video Conferencing, Video Management, Digital Interviewing, Mobile Call Recording and Call Recording & Retrieval. Continue reading Business Systems Awarded Place on G-Cloud 11 Framework →