NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has announced a partnership with Verint®, a global leader in customer engagement optimisation solutions. As a new reseller, NewVoiceMedia will sell and support Verint Workforce Management™, helping customers to gain unprecedented visibility into staffing, processes and work across their enterprise. Continue reading NewVoiceMedia partners with Verint to help organisations enhance contact centre management and customer experience
Category Archives: Technology
BrightCloud Group announces an enabling win-win MBO completion, to extend its global outreach
The deal, being jointly led by both of the originating BrightCloud co-founders, Alex Morrison and Hesam Yavari, has been in the works since late 2015 and results in the separation of the core founding business elements as each of them takes full control of the new business entities. Continue reading BrightCloud Group announces an enabling win-win MBO completion, to extend its global outreach
IDology Announces Solutions to Protect Against Dramatic Increases in Contact Center Fraud, Boost Performance, and Reduce Customer Friction
IDology, a leader in multi-layered identity verification and fraud prevention announced ExpectID® Call Verification, a new addition to its fully integrated platform, designed to protect contact centers against growing fraud threats. ExpectID® Call Verification increases contact center productivity and reduces call wait times by leveraging real-time mobile carrier data to verify inbound call traffic into a contact center. Continue reading IDology Announces Solutions to Protect Against Dramatic Increases in Contact Center Fraud, Boost Performance, and Reduce Customer Friction
GCI becomes fastest ever ‘Silver to Gold’ Enghouse Interactive Partner
Leading Managed Technology Services Provider GCI, has become 1 of only 4 service providers in the UK to be awarded coveted Gold partner status at Enghouse Interactive’s prestigious partner event in London on Wednesday, 5th July. Established on Gartner’s Magic Quadrant, Enghouse Interactive has the largest Skype-based Contact Centre footprint in the world. GCI’s elevation to Gold status is recognition of its ability to consult, design, deploy and support complex Contact Centre deployments at scale. Continue reading GCI becomes fastest ever ‘Silver to Gold’ Enghouse Interactive Partner
Jabra re-launches audio device promotion to support squeezed Public Sector IT budgets
Audio and communications technology specialist Jabra has re-launched its Public Sector price promotion to support organisations’ increasing need for cost-effective, high-quality audio technology. The offer, available from 1st July and valid until 30th September 2017, runs across selected Jabra business products including corded, USB, wireless and Bluetooth® headsets and speakerphones. These include the popular Jabra Biz 2300, Jabra Evolve 30 and 40, Jabra Pro 920 and 930, Jabra Motion UC+ and the Jabra Speak 510. Continue reading Jabra re-launches audio device promotion to support squeezed Public Sector IT budgets
Enghouse Interactive Records More Than 450 Deployments on Microsoft Skype for Business
Enghouse Interactive, a leading developer of a comprehensive portfolio of contact center software and services reported that it has successfully completed more than 450 contact center deployments, totaling more than 10,000 active concurrent agents, on Microsoft Skype for Business (SFB), for which the customer interaction solutions leader provides a full omni-channel communications experience both on-premise and in the cloud. Continue reading Enghouse Interactive Records More Than 450 Deployments on Microsoft Skype for Business