Avaya introduced a new version of the Avaya Workforce Optimization suite, which improves service quality, operational and employee productivity and data privacy with a series of new features and tools. This major software release helps companies transform customer engagement and comply with existing and emerging industry regulations such as the General Data Protection Regulation (GDPR). Continue reading New Workforce Optimization Suite for Avaya Contact Centers Advances Customer Engagement and Data Privacy →

Survox, an Enghouse Interactive company and leading provider of multi-mode survey automation and integration software and services, today introduced version 9 8.8.14 of its Survox Platform. Continue reading Survox Enhances Multi-Mode Survey Platform →

Following reports* of a significant data breach by Dixons Carphone’s, which has involved 5.9 million payment cards and 1.2 million personal data records, PCI Pal encourages businesses to step-up protection and use de-scoping payment security technologies to halt hackers in their bid to access sensitive payment data. Continue reading “De-scope to protect customer payment details from hackers” urges PCI Pal, in light of high-profile data breaches →

Kustomer, the modern CRM platform for customer experience, service, and support, announced it has raised $26 million in a Series B financing round, bringing its total funding to $38.5 million. Redpoint Ventures led the round with participation from Series A investors Canaan Partners, Boldstart Ventures, and Social Leverage. Cisco Investments also joined as a new strategic investor. Continue reading Kustomer Secures $26 Million in Series B Funding to Modernize Customer Experience →