Genpact, a global professional services firm focused on delivering digital transformation, announced new customer experience enhancements to Genpact Cora, its modular, artificial intelligence (AI)-based platform that helps enterprises accelerate digital transformation at scale. Continue reading New Capabilities Expand Genpact Cora Platform’s Ability to Accelerate Customer Journey-Driven Transformation at Scale →

NICE inContact, a NICE business, announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, was ranked first overall in The Contact Center in the Cloud Value Index, 2018 Vendor and Product Assessment from Ventana Research. NICE inContact CXone achieved a top three rating in six out of seven evaluation categories – more than any other product in the Cloud Value Index, earning the #1 overall ranking in the Value Index. NICE inContact ranked first outright in four of the seven categories: Usability, Adaptability, Capability, and Validation. Continue reading NICE inContact CXone Ranks First in 2018 Contact Center in the Cloud Report from Ventana Research →

Avaya announced that it is working with digital technology provider Pixcom Technologies to bring cutting-edge unified communications and contact centre solutions to small and medium-sized enterprises (SMEs) across the UAE, all delivered seamlessly through the cloud. Continue reading Pixcom and Avaya accelerate the delivery of cloud-based communications to SMEs →

Kofax®, a leading supplier of software to automate and digitally transform information intensive processes, announced that Kofax Kapow™ Robotic Process Automation (RPA) software is the de facto standard for more than 50 third-party logistics (3PL) providers globally. Continue reading Kofax Robotic Process Automation Software Drives Modernization in Transportation →

HireIQ has announced that its artificial intelligence driven software-as-a-service recruitment solution is now available on Genesys® AppFoundry, a dedicated customer experience marketplace. Organizations using the Genesys PureEngage™, PureConnect™ or PureCloud® platforms can now also leverage HireIQ to automatically assess candidates using voice characteristics and predictive analytics to identify the right talent for the right job. Continue reading HireIQ and Genesys Partner to Launch AI-driven Call Centre Recruitment Solution →

50 Compliance and Quality professionals joined EvaluAgent® as the software provider hosted its inaugural Compliance in the Contact Centre event at Old Trafford last week. Continue reading EvaluAgent® delivers Compliance in the Contact Centre masterclass →