NICE announced the release of the 19th annual NICE Satmetrix US Consumer Net Promoter Score® (NPS®) Benchmarks. The annual reports by NICE Satmetrix, the co-creator of the NPS metric, provide data-driven insights into brand loyalty, customer satisfaction and trends for dozens of companies across a wide range of industries as well as in customer loyalty for leading US brands. Continue reading NICE Satmetrix Releases US Net Promoter Score Benchmarks for 2018, Revealing Customer Loyalty Leaders in 23 Industries →

NICE announced the release of NICE Robotic Automation 6.7, the latest version of its automation solution that delivers new capabilities to power up benefits for a wide array of operations and business sectors. The current release includes a breakthrough in intelligent connectivity, reducing time to value in designing and deploying process automations, and ensuring greater operational continuity. Continue reading NICE Robotic Automation Debuts a Connectivity Breakthrough and AI Enhancements in Latest Version Release →

Nuance, a leader in conversational AI innovations, announced that Forrester Research has identified the company as one of the top emerging voice and chat companies in the “The New Wave™: Conversational Computing Platforms, Q2 2018” report. Continue reading Independent Research Firm Names Nuance “Killer Solution” and a “Strong Performer” in New Conversational Computing Report →

Thunderhead, the global leader in customer engagement and journey orchestration, announces early deployment results for Intent Analyzer. Thunderhead’s Intent Analyzer, a new AI driven journey intelligence capability announced in March, is a breakthrough enhancement to its market leading ONE Engagement Hub which enables brands to move beyond customer journey visualizations to uncover an even deeper level of actionable journey intelligence. Continue reading Thunderhead’s AI-powered Intent Analyzer Achieves Exceptional Early Results →

CounterPath Corporation, a global provider of award-winning, over-the-top Unified Communications solutions for enterprises and carriers announced the availability of Stretto Platform 2.0 with support for premises-based push notifications, cloud-ready installations and usability enhancements. Continue reading CounterPath Announces Availability of Stretto Platform™ 2.0 →