CDC Software announced it has launched CDC Software – Next Generation CTI Telephony to Salesforce Integration on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. Designed with flexibility and easily configurable updates in mind, agents are provided with relevant information from Salesforce as soon as a call comes through. Continue reading CDC Software Announces Its Next Generation CTI Telephony to Salesforce Integration on the Salesforce AppExchange →

Cloud contact centre and customer engagement provider, Content Guru, has been positioned in Ventana Research’s ‘Value Index: Contact Centre in the Cloud in 2018’, scoring an overall performance rating of 88.4%. Continue reading Content Guru Ranked in 2018 Ventana Research Cloud Contact Centre Index →

NICE announced the launch of NICE Automation Finder, an Artificial Intelligence (AI) based, out of the box solution, making it quick, easy and cost effective for enterprises to pinpoint processes that can be automated for optimal return on investment (ROI) and efficiency. NICE’s desktop analytics technology, which has been successfully utilized across a wide range of enterprises and industry sectors for over 15 years, forms the basis for this innovative new approach to business process identification and selection. Continue reading NICE Robotic Automation Unveils Innovative AI Based Automation Finder to Lead Enterprises Towards Successful RPA Deployments →

Pegasystems announced at PegaWorld the launch of Pega Infinity™ – its next generation digital transformation software suite. With major enhancements to Pega’s market-leading customer engagement applications and digital process automation (DPA) platform, Pega Infinity™ will help organizations accelerate digital transformation across all areas of their business to continuously exceed their customers’ expectations. Continue reading Pega Launches Next Generation Digital Transformation Suite to Drive Breakthrough Customer Experiences →

SAP fulfilled its ambition to disrupt the marketplace for CRM with the formal introduction of a new suite of applications, SAP C/4HANA, to help businesses serve and retain customers. SAP also announced the SAP HANA Data Management Suite, the industry’s first comprehensive data management solution that enables companies to turn data sprawl into business value. Continue reading SAP Announces New Suite of Solutions to Modernize CRM and a New Data Management Suite →