Category Archives: Chatbot

Teleopti Reimagines Workforce Management with Launch of Grant the Chatbot

Teleopti has launched Grant, the workforce management (WFM) chatbot, developed to help companies revolutionize their intraday automation with AI-optimized employee self-service. Teleopti’s bot assistant leverages Microsoft Azure Bot Service to deliver a more agile, efficient process for internal communication and customer service staffing. Driving intraday operations with AI technology allows companies to improve every aspect of their customer service organization from their business processes to how their employees work. Continue reading Teleopti Reimagines Workforce Management with Launch of Grant the Chatbot

eGain Makes Disruptive, Free Chatbot Offer for Upcoming London Conference

eGain, the leading provider of digital-first, omnichannel customer engagement hubs, is offering free, working customer service chatbots at the eGain DX19 conference, being held on May 13, 2019. The conference, hosted at The Brewery in London, features at-scale success stories and expert sessions for transforming digital experiences (DX). Continue reading eGain Makes Disruptive, Free Chatbot Offer for Upcoming London Conference

Belatrix Software Enhances and Expands Chatbot and Virtual Assistant Service Offering

Belatrix Software, a leading software development company, has announced that it has launched a newly dedicated chatbot and virtual assistant services offering. The service expansion will allow partners to unlock the potential of chatbots and create powerful customer experiences. Continue reading Belatrix Software Enhances and Expands Chatbot and Virtual Assistant Service Offering

Atos and Google Cloud create AI – powered chatbot for T-Mobile NL to increase customer satisfaction

Atos, a global leader in digital transformation, announces together with its partner Google Cloud, a contract with T-Mobile Netherlands to deliver a new scalable chatbot, which uses Artificial Intelligence (AI), as part of the telecommunications company’s digital transformation plan. Continue reading Atos and Google Cloud create AI – powered chatbot for T-Mobile NL to increase customer satisfaction

Chatbot reduces customer calls on bin collections by 25 per cent

An online chatbot has helped reduce the number of telephone queries about bin collections by 25 per cent, freeing up busy customer service staff at a local authority to focus on complex calls from residents. The artificial intelligence (AI) bot was launched by Redbridge Council in December 2018 to answer frequently asked questions about changes to Christmas and New Year waste and recycling collections. Continue reading Chatbot reduces customer calls on bin collections by 25 per cent

GCash Partners with UNIFY Chatbots to Enhance Customer Engagement

GCash – a wholly owned subsidiary of Globe Fintech Innovations Inc (Mynt) has partnered with UNIFY to enhance customer engagement and improve customer satisfaction using the Unify Chatbot solution. GCash Customers will get real-time interactive customer service 24/7 via Messenger with the UNIFY Chatbot solution. Continue reading GCash Partners with UNIFY Chatbots to Enhance Customer Engagement

botique.ai Launches the First AI Powered Digital Agent ‘Chatbot’ Platform for SMBs

botique.ai Inc., the Conversational Artificial Intelligence Company, announced the launch of the first Conversational Artificial Intelligence Digital Agent Platform for small and medium businesses (SMBs). The AI-powered Chatbot platform is designed to help small businesses add intelligent and conversational features to their customer engagement channels. Continue reading botique.ai Launches the First AI Powered Digital Agent ‘Chatbot’ Platform for SMBs