Travellers in airports across the globe can use WhatsApp to get flight information, sales offers and airport directions in seconds thanks to a partnership between Airbot Technology Ltd and Infobip. Continue reading Airport WhatsApp Chatbot has Global Lift-off with Airbot Technology Ltd and Infobip →

Hotelbeds, the world’s leading bedbank, has announced the launch of a chatbot feature called Bedsy that will be available to Hotelbeds and Bedsonline clients. Continue reading Hotelbeds innovates customer service experience with chatbot launch →

Ada, the market leader for Automated Customer Experience, has recently been named a Leader by G2 in the Chatbot Software category. As the world’s leading review site for business solutions, G2 Research scores vendors based on Market Presence and Satisfaction collected from verified reviews from real users. Continue reading Ada Named a G2 Leader in Chatbot Software →

eGain, the leading provider of omnichannel customer engagement solutions, is offering free, working customer service chatbots at its Experience 360™ conference on October 15, 2019 at the Hyatt Regency O’Hare in Chicago. Continue reading eGain makes disruptive free Chatbot and Digital Desktop offer at annual conference →

Teleopti has launched Grant, the workforce management (WFM) chatbot, developed to help companies revolutionize their intraday automation with AI-optimized employee self-service. Teleopti’s bot assistant leverages Microsoft Azure Bot Service to deliver a more agile, efficient process for internal communication and customer service staffing. Driving intraday operations with AI technology allows companies to improve every aspect of their customer service organization from their business processes to how their employees work. Continue reading Teleopti Reimagines Workforce Management with Launch of Grant the Chatbot →