Category Archives: Chatbot

Teleopti Reimagines Workforce Management with Launch of Grant the Chatbot

Teleopti has launched Grant, the workforce management (WFM) chatbot, developed to help companies revolutionize their intraday automation with AI-optimized employee self-service. Teleopti’s bot assistant leverages Microsoft Azure Bot Service to deliver a more agile, efficient process for internal communication and customer service staffing. Driving intraday operations with AI technology allows companies to improve every aspect of their customer service organization from their business processes to how their employees work. Continue reading Teleopti Reimagines Workforce Management with Launch of Grant the Chatbot