Aspect Software announced that Ventana Research, the leading benchmark research and business technology advisory services firm, named Aspect as a Value Index Leader in the first Ventana Research Value Index for Contact Centres in the Cloud. Aspect ranked second overall and was among the top three vendors in four of the report’s seven categories. Continue reading Aspect Software ranked at top of Ventana Research’s 2018 Value Index for Contact Centres in the Cloud →

KPMG International announced an alliance with Google to help organizations transform their business and operating models with secure cloud computing, machine learning (ML), enterprise mobility and advanced analytics technologies. Continue reading KPMG and Google Enter an Alliance to Help Organizations Transform Digital Experiences →

Semafone, the leading provider of data security and compliance solutions for contact centres, shares advice for navigating the ever-changing regulatory landscape. The company urges contact centres to be alert and aware of the long list of evolving international, federal, regional and state regulations in order to protect customer data, avoid fines and reduce the risk of a brand-damaging breach. Continue reading Semafone Guides Contact Centers Through Changing Regulatory Compliance Landscape →

Ventana Research released its 2018 Value Index for Contact Centre in the Cloud, a quantified, research-based index evaluating technology, both vendors and products. The Contact Centre in the Cloud Value Index assesses product adequacy for a broad range of contact centre needs ranging from handling, capturing, analyzing and optimizing customer interactions to engagement, operations and agent management. Continue reading Ventana Research Analyzes Vendors Providing Contact Centres in the Cloud →

ContactEngine, the AI-powered customer conversation platform, announced a strategic technology partnership with Appian, a leading low-code and business process management platform provider, to further enhance the Appian Intelligent Contact Center™ Platform (ICC). The partnership with ContactEngine marks ICC’s first evolution in development. Continue reading ContactEngine Announces Strategic Partnership with Appian to Extend Appian Intelligent Contact Center →