Medallia announced multiple innovations to its award-winning platform, Medallia Experience Cloud™. During its flagship event, Experience ’18, the premier global customer experience conference, Medallia unveiled cutting-edge new capabilities and functionality, including the launch of Medallia Conversations and Medallia VoC Anywhere both powered by Medallia Athena, artificial intelligence for customer experience. Continue reading Medallia Extends Its Market Leadership with Launch of AI-Powered Next Generation Offering
Category Archives: Technology
Pega Partners with LinkedIn Sales and Marketing Solutions to Better Engage Potential Buyers
Pegasystems announced an agreement with LinkedIn Sales Navigator and LinkedIn Matched Audiences to integrate with Pega® Sales Automation and Pega® Marketing software. With access to LinkedIn capabilities within Pega applications, Pega clients now have a convenient and powerful way to connect with potential buyers, inform their sales and marketing strategies, and close more deals. Continue reading Pega Partners with LinkedIn Sales and Marketing Solutions to Better Engage Potential Buyers
Answer Accuracy of Virtual Customer Assistant Boosted by Acobot’s AI Innovation
Acobot LLC, the startup that invented self-learning AI capable of building conversational AI autonomously, released a new natural language understanding (NLU) technology that boosts the answer accuracy of it conversational AI for customer services. Continue reading Answer Accuracy of Virtual Customer Assistant Boosted by Acobot’s AI Innovation
Serenova Empowers the Contact Centre with Integrated Performance Management Solution
Serenova announced a new performance management, gamification, and agent engagement solution designed for the contact center. CxEngage Scoreboard, powered by Clearview, aggregates agent data from disparate systems to provide supervisors insight into contact centres operations while empowering agents with the tools they need for self-improvement. Continue reading Serenova Empowers the Contact Centre with Integrated Performance Management Solution
SAP Customer Data Cloud Brings Trust to Personalized Marketing Campaigns
SAP released SAP Customer Data Cloud solutions from Gigya, the industry’s only solution based on a consent-based data model. The solution helps businesses nurture trusted relationships with customers by providing them more transparency and control over the use of their personal data. Continue reading SAP Customer Data Cloud Brings Trust to Personalized Marketing Campaigns
Modernizing the Customer Experience
Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver dynamically scalable, flexible and reliable voice technologies, announces the availability of Blueworx CX as part of a partnership with Aspect Software. Aspect is an award-winning cloud provider of fully integrated consumer engagement, workforce optimization and self-service solutions. Continue reading Modernizing the Customer Experience