A host of major brands have begun working with Limitless, the UK-based inventor and provider of a platform offering crowd sourced customer service. Continue reading Major Brands Flock To AI-Powered Crowd Service® Platform
Category Archives: Technology
Liquid Voice Expands Solution Portfolio With New Advanced Voice Analytics
Liquid Voice, a leading provider of interaction recording, quality management and analytics, has announced the immediate availability of Liquid Analytics. This new contact centre tool includes the latest generation transcription engine, developed by Speechmatics in partnership with the University of Cambridge, and uses deep neural networks to achieve an average accuracy of 85% on recordings. Continue reading Liquid Voice Expands Solution Portfolio With New Advanced Voice Analytics
GCI sets itself up for continued growth with Mayfair Equity Partners and the formation of a strategic acquisition fund over £60million
Converged ICT Services Provider GCI is pleased to announce that Mayfair Equity Partners (“Mayfair”) has acquired a majority stake in the business. Mayfair’s investment also includes the formation of a new strategic fund worth over £60 million, providing GCI with significant financial firepower to finance future strategic acquisitions. Continue reading GCI sets itself up for continued growth with Mayfair Equity Partners and the formation of a strategic acquisition fund over £60million
Teleopti Empowers Workforce Management Software with Artificial Intelligence
Teleopti, a global leader in workforce management (WFM) solutions, launched the first of many functionalities within its Artificial Intelligence (AI) initiative, which focuses on enhancing the capabilities of core WFM software. With this release, Teleopti infuses WFM scheduling with AI techniques where the intelligent software automatically learns from the customer, improving the longer it is used and making decisions unique to each customer’s situation. Continue reading Teleopti Empowers Workforce Management Software with Artificial Intelligence
Clarabridge Announces Platform Updates that Empower Brands to See into the Future of Customer Loyalty
Clarabridge announced powerful updates and new functionalities to its CX Analytics product suite. This year marks the tenth anniversary of the C3 conference and the celebration of a decade of innovation in artificial intelligence, natural language processing, and predictive analytics. Continue reading Clarabridge Announces Platform Updates that Empower Brands to See into the Future of Customer Loyalty
Sensely Announces Partnership with Leading Middle East Insurance Services Company
Sensely announced a partnership agreement with NAS, a Third Party Administrator based in the United Arab Emirates. The companies will be working in close collaboration to deploy Sensely’s virtual health assistant technology to the NAS member ecosystem as a means of boosting engagement and providing a more efficient communication channel. Continue reading Sensely Announces Partnership with Leading Middle East Insurance Services Company