A new study by voice security services company, Aeriandi, reveals that many UK contact centres still have significant preparation to complete ahead of 25th May, the ‘go-live’ date for the EU’s General Data Protection Regulation (GDPR). Continue reading Aeriandi study reveals contact centres woefully unprepared for General Data Protection Regulation (GDPR)
Category Archives: Technology
SmartAction Introduces Omni-bot™, the First Omnichannel Customer Self-Service Platform Powered by Artificial Intelligence
SmartAction announced the release of their newest solution offering, Omni-bot™ for the contact centre. With the release, SmartAction demonstrates AI expertise in both voice and digital customer service channels. Continue reading SmartAction Introduces Omni-bot™, the First Omnichannel Customer Self-Service Platform Powered by Artificial Intelligence
Semafone announces recertification for internationally recognised ISO 27001:2013 standard
Semafone, the leading provider of data security and compliance solutions for contact centres, announced that it has achieved recertification with the internationally recognised standard for information security management practices, ISO 27001:2013. Continue reading Semafone announces recertification for internationally recognised ISO 27001:2013 standard
Clarify Version 2.0 Targets Avaya IP Office Customers
Oak Innovation releases its latest version of Clarify for the Avaya IP Office, built on a new version of the Oak Communications Platform (OCP), which will allow customers to choose the level of integration and capabilities that best support their business goals. Continue reading Clarify Version 2.0 Targets Avaya IP Office Customers
DialogTech Announces New Genesys Integration at CX18
DialogTech, the world’s leading provider of actionable marketing analytics for inbound calls, introduces its new AI-powered integration for the Genesys Customer Experience Platform at CX18, the industry’s premier customer experience event. Continue reading DialogTech Announces New Genesys Integration at CX18
NICE inContact CXone Spring 2018 Release Introduces New Omnichannel Customer Experience Insights, Enhanced Workforce Collaboration and Elevated Omnichannel Customer Experiences
NICE inContact, a NICE business, announced the NICE inContact CXone Spring 2018 release with new capabilities to enable organizations of all sizes to win in the experience economy. To continuously improve customer interactions across the customer journey, contact centres will be empowered to: Continue reading NICE inContact CXone Spring 2018 Release Introduces New Omnichannel Customer Experience Insights, Enhanced Workforce Collaboration and Elevated Omnichannel Customer Experiences