Altitude Software announced that the company continues to see strong momentum across its new Partner Network Program. Since its launch in March 2017, more than 25 partners with strong presence in their markets, have joined the Altitude Partner Network. Continue reading Altitude Announces Strong Momentum in New Partner Program →

Pegasystems, the software company empowering customer engagement at the world’s leading enterprises, announced Pega® GDPR Accelerator – a set of customizable templates for Pega software that helps businesses accelerate compliance with the EU’s General Data Protection Regulation (GDPR). Continue reading Pegasystems Introduces Pega GDPR Accelerator to Help Companies Fast Track Regulatory Readiness →

Confirmit has announced the launch of a new solution that will enable businesses to run highly flexible, employee listening programmes that transform their employee voices into business change. Confirmit Employee Pulse provides a ground-breaking approach to delivering an empowered employee feedback approach, creating a solution that supports any type of employee feedback, from company-wide surveys, to ad-hoc programmes that identify and address specific local issues. Continue reading Confirmit Launches Employee Pulse Solution →

NICE inContact, a NICE business, announced the expansion of its artificial intelligence applications with the Omilia conversational technology stack on CXexchange, an extensive marketplace featuring ready-to-use applications designed to integrate with NICE inContact CXone™, the world’s #1 cloud customer experience platform. Continue reading NICE inContact CXone Expands Artificial Intelligence Apps with Speech-Enabled Virtual Assistants and AI Chatbots from Omilia →

Oracle announced a series of new innovations that help marketing, sales, commerce, and customer service professionals meet the rapidly changing expectations of today’s empowered customers. The latest updates to the Oracle Customer Experience (CX) Cloud Suite support the connected digital enterprise by introducing new artificial intelligence based applications, data analytics solutions, and innovative search, voice, and video capabilities. Continue reading Oracle AI Powers Future of Customer Experience Management →