TeleSign announced it will bring its global SMS messaging capabilities to Microsoft Dynamics 365 for Marketing. With TeleSign’s SMS app, Dynamics 365 for Marketing users can seamlessly send SMS-based marketing campaigns including alerts, reminders and notifications to increase engagement, usage and brand awareness. Continue reading TeleSign SMS Messaging Integrates With Microsoft Dynamics 365 for Marketing
Category Archives: Technology
DialogTech Deepens Integration with Adobe Experience Cloud
DialogTech, the world’s leading provider of marketing analytics for inbound calls, today announced a deepened integration with Adobe Experience Cloud that enables digital marketers to use deep, real-time insights on offline calls and conversations to drive higher-quality conversions, deliver more personalized customer experiences and grow revenue. Continue reading DialogTech Deepens Integration with Adobe Experience Cloud
Phonexia introduces Deep Embeddings
Phonexia has just launched Deep EmbeddingsTM – the latest generation of its voice biometrics engine for speaker identification and verification. The new technology exclusively uses deep neural networks (DNN) to map voices directly to their unique small and fixed length records called voice-prints. Continue reading Phonexia introduces Deep Embeddings
Nuance Digital Messaging Connects People with Brands One Billion Times a Year
Nuance announced a major achievement: The Nuance Customer Engagement Platform now powers one billion digital messaging interactions between consumers and enterprises each year. Today’s news marks an important milestone for messaging, showing that consumers are rapidly embracing it as a preferred means of engaging across nearly all industries, including banking, telecommunications, travel and more. Continue reading Nuance Digital Messaging Connects People with Brands One Billion Times a Year
Conversocial Integrates WeChat Messaging as a Digital Customer Care Channel
Conversocial, the leading digital customer service platform announced the addition of WeChat support–powering digital customer service capabilities for the massive Chinese social messaging network. The integration enables digital customer care teams to leverage intelligent agent routing, conversational filtering and prioritization, robust workflows, and real-time analytics to deliver digital care over WeChat. Continue reading Conversocial Integrates WeChat Messaging as a Digital Customer Care Channel
Calabrio Enhances Analytics Platform with Sentiment Analysis to Accurately Capture and Interpret Customer Insights
Calabrio, a leading provider of customer engagement and analytics software, today introduced a new version of Calabrio ONE—an intelligent, fully integrated enterprise workforce optimisation and engagement suite. Continue reading Calabrio Enhances Analytics Platform with Sentiment Analysis to Accurately Capture and Interpret Customer Insights