Avaya has recognised customer experience solutions expert Sabio as its first EMEA and APAC partner to achieve full Avaya Oceana Accreditation. This confirms Sabio’s proven ability to sell, design, implement and support complex customer journey solutions based on the next generation Avaya Oceana omnichannel customer engagement solution, and acknowledges Sabio as one of Avaya’s leading specialist global CX partners. Continue reading Avaya confirms Sabio CX leadership with award of first full Avaya Oceana Accreditation →

InMoment announced the immediate availability of the next evolution of its technology platform—the CX Intelligence Cloud™—arming the world’s largest and most successful brands with creative self-service to effectively manage what, where, and when they engage customers in feedback, as well as advanced data science to better understand and deliver customised intelligence, know which key elements of the experience need improvement, where and when customers are being affected, and which employees to reward. Continue reading InMoment Unites Two Essentials for Dominating the Experience Economy in The CX Intelligence Cloud →

Clarabridge has announced exciting updates to its suite of CX products. These improvements reflect Clarabridge’s decade-long commitment to innovation, using the latest developments in AI and Machine Learning. With these enhancements, Clarabridge will better equip companies with actionable insights from every customer interaction to reduce customer churn, increase ROI and drive sales. Continue reading Clarabridge Announces Platform Updates for Deriving Deeper Customer Insights with Less Effort and Even More Clarity →

Avaya announced the New Zealand availability of its ‘Powered by Avaya’ cloud offering. The service, launched in partnership with Pyrios, will provide midmarket organisations with a simple but comprehensive means of migrating to cloud-based unified communications (UC) and contact centre (CC). Continue reading Avaya Launches UC and CC Cloud Solution in New Zealand →

Liveops, the leading provider of on-demand virtual call centre services announced that it has launched an industry assessment to evaluate call centre performance based on the top criteria affecting customer service delivery. Continue reading Liveops Launches 2018 Call Centre Industry Assessment →

Global cloud communications company, Infobip, is expanding its wide client base for commercial campaigns in Bulgaria with Viber. By using Infobip’s OMNI solution, businesses can choose the optimal communication channels for specific types of message including SMS, number of chat app messages, email, voice, and in-app push messages. Continue reading Infobip bolsters its Omni-channel Marketing Technology with Viber in Bulgaria →