NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, announced its Spring ’18 release today, unveiling key capabilities that will enable businesses to drive digital transformation and create unified, consistent and integrated experiences irrespective of the channel chosen by the customer. Continue reading NewVoiceMedia unveils fully-integrated omni-channel solution as part of Spring ’18 release, to deliver exceptional customer experiences →

Zang, an Avaya company announced that Ozonetel, a pioneer of cloud telephony solutions in India, has used the Zang Cloud Communications Platform as a Service (CPaaS) to quickly and cost-effectively roll out its innovative cloud contact center software in the United States. Continue reading Avaya and Zang Cloud Put Ozonetel on Path for Rapid Global Expansion, Enabling Swift Launch of its Cloud Contact Centre Solution in the US →

Ribbon Communications, a global leader in secure and intelligent cloud communications, will introduce enterprises to its new corporate brand and innovative products for cloud and premises-based Unified Communications capabilities. Ribbon solutions help enterprises secure, modernize and transform their communications networks and applications for highly productive customer and employee engagements. Continue reading Ribbon to Showcase Comprehensive Portfolio of Secure Unified Communications Solutions at Enterprise Connect →

WEBTEXT, a leading provider of enterprise messaging, announced it has significantly expanded its smart messaging suite of solutions across all contact centre platforms, including, Cisco, Avaya, and Amazon contact centre platforms. Continue reading WEBTEXT to Showcase Smart Messaging at Enterprise Connect 2018 →

InMoment announced the immediate availability of the next evolution of its technology platform—the CX Intelligence Cloud™—arming the world’s largest and most successful brands with creative self-service to effectively manage what, where, and when they engage customers in feedback, as well as advanced data science to better understand and deliver customized intelligence, know which key elements of the experience need improvement, where and when customers are being affected, and which employees to reward. Continue reading InMoment Unites Two Essentials for Dominating the Experience Economy in The CX Intelligence Cloud™ →

Voxbone announced at Enterprise Connect that its customers will have instant access to its Speech Analytics service via API and through its web portal. This on-demand feature will support enterprise customers that use Voxbone’s voice services to allow for seamless speech analytics with the click of a button. Continue reading Speech Analytics service now instantly enabled on Voxbone’s voice platform →