WEBTEXT, a leading provider of enterprise messaging, announced it has significantly expanded its smart messaging suite of solutions across all contact centre platforms, including, Cisco, Avaya, and Amazon contact centre platforms.
“We’re very excited to be able to offer smart messaging to our contact center and UC customers”, said AJ Cahill, WEBTEXT CEO speaking at Enterprise Connect 2018 in Orlando, FL. “Today over 75% of the public choose text over voice as their primary communication channel and WEBTEXT makes it possible for organizations with contact center platforms to reach their customers in their preferred channel.”
WEBTEXT at Enterprise Connect 2018
Enterprise Connect is the largest annual global conference for contact center and unified communications professionals. This week at Enterprise Connect 2018, WEBTEXT will demonstrate its smart messaging contact center solutions featuring SMS, MMS and Facebook Messenger messaging channels at the Gaylord Palms convention center in Orlando, FL. March 12-14, booth #1736