Ribbon Communications, a global leader in secure and intelligent cloud communications, today announced that its Ribbon Session Border Controller (SBC) portfolio will integrate with Microsoft Teams to deliver a new customer offering: Microsoft Direct Routing for Teams Phone System Hybrid Connection. Continue reading Ribbon Session Border Controller Portfolio to Deliver Secure Integrated Voice Services to Microsoft Teams →

Aeriandi, an expert in secure voice solutions, and fraud detection pioneer Pindrop, have announced a strategic partnership to make Pindrop’s anti-fraud detection solutions available through Aeriandi’s cloud-hosted secure voice platform. Continue reading Aeriandi adds Pindrop Fraud Protection to its cloud-hosted secure voice platform →

Avaya announced the addition of cloud-based team collaboration to the Avaya Equinox Experience, the company’s signature unified communications and collaboration user interface and cloud service. The Avaya Equinox Experience leapfrogs other vendors’ offerings by delivering deep level of integration between unified communications and the tools needed for seamless, simple, highly productive team collaboration. Continue reading Avaya Ends the Gap between Unified Communications and Team Collaboration →

NICE announced that it is offering the first cloud-ready Text-to-911 recording solution for AGENT511’s TEXTBLUE multimedia messaging platform. The NICE Inform solution allows agencies using the AGENT511 TEXTBLUE platform to tap into state-of-the-art technology for recording 9-1-1 texts and other multimedia communications – an increasing necessity as they move towards shared Next Generation 9-1-1 ESInet environments. Continue reading NICE Introduces Cloud-ready Text-to-911 Recording Solution for AGENT511 TEXTBLUE Platform →

Nuance announced remarkable advancements to its core AI-powered voice engine, foundational to the Nuance Omni-Channel Customer Engagement Platform. Leveraging deep neural networks and advanced language science, the new capabilities will enable brands to rapidly design, develop and deploy speech-enabled applications to better differentiate in their markets and support conversational customer interactions across platforms and devices. Continue reading Nuance Gives Brands Back Their Voice, Advances AI-Powered Engine for Conversational Dialog →