CounterPath Corporation, a global provider of award-winning, over-the-top Unified Communicationssolutions for enterprises and carriers, today announced it is elevating the hosted team collaboration space and filling a key gap in the UC user experience with the release of its new cloud-based Stretto Collaboration solution. Continue reading CounterPath Elevates Team Collaboration with New Cloud-based Offering
Category Archives: Technology
LivePerson and LINE partner to give consumers a simple and easy way to connect with brands
LivePerson, a leading provider of cloud mobile and online business messaging solutions, and LINE Corporation have announced a new partnership that allows brands to connect conversationally with consumers through the messaging app, one of the most popular in the world. Continue reading LivePerson and LINE partner to give consumers a simple and easy way to connect with brands
RingCentral Announces Integration with New Google Hangouts Chat
RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions announced its integration with Hangouts Chat, a secure collaboration tool within G Suite designed to bring teams together. Continue reading RingCentral Announces Integration with New Google Hangouts Chat
NICE inContact CXone Delivers Big Payoff of $25.9 Million For Representative 1,100 Seat Organization
NICE inContact, a NICE business, announced that the Total Economic ImpactTM of NICE inContact CXone, a study conducted by independent research firm Forrester Consulting and commissioned by NICE inContact, reveals CXone delivers a three-year total benefit of $25.9 million and a net present value (NPV) of $19.8 million for a composite contact center operation of 1,100 seats; the composite represents aggregated feedback from multiple CXone customers. Continue reading NICE inContact CXone Delivers Big Payoff of $25.9 Million For Representative 1,100 Seat Organization
Zoho CRM Introduces Zia Voice, the First Conversational AI for Sales Teams, Along With Catalyst, a Hyper-Customization Platform for Enterprises
Zoho unveiled Zia Voice, the first conversational AI for sales teams that adds speech and chat capabilities to Zia, Zoho’s AI-powered sales assistant. Zia can now also predict deal closures and analyze email sentiment. Continue reading Zoho CRM Introduces Zia Voice, the First Conversational AI for Sales Teams, Along With Catalyst, a Hyper-Customization Platform for Enterprises
Confirmit Promotes Claire Sporton to SVP, Customer Experience Innovation
Confirmit has announced the promotion of Claire Sporton to the role of SVP, Customer Experience Innovation. In this newly-created position, Sporton will be responsible for ensuring that the company continues to deliver the market-leading expertise and technology that businesses need to support their CX programs. Continue reading Confirmit Promotes Claire Sporton to SVP, Customer Experience Innovation