NICE inContact announced that EPIC Connections, a global professional services company, has joined the DEVone developer program and provides technology utilization and performance improvement services to contact centers on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Continue reading EPIC Connections Joins NICE inContact DEVone Program to Provide Performance Improvement Services to Contact Centres →

Based on its recent analysis of the enterprise software market, Frost & Sullivan recognizes ZaiLab with its 2017 Sub-Saharan African Visionary Innovation Leadership Award. Launched in 2014, ZaiLab is a visionary software development company in the contact center (CC) industry. Continue reading Frost & Sullivan Recognizes ZaiLab’s Visionary Leadership for Its Enterprise Software Solutions →

Avaya announced that the United States Bankruptcy Court for the Southern District of New York (the “Court”) has confirmed its second amended chapter 11 plan of reorganization (the “Plan”). As a result, Avaya expects to emerge from its restructuring process before the end of this year. Continue reading Avaya Announces Court Approval of Restructuring Plan →

Artesian Solutions, the powerful Artificial Intelligence driven service that equips client facing teams with the resources they need to succeed in a modern commercial environment, has announced it has secured further expansion capital from Columbia Lake Partners. The capital will be used to refinance existing debt obligations, and provide a line of working capital for further growth and expansion. Continue reading Artesian Solutions Secures £3.5 Million ($5m) in Further Expansion and Growth Capital Raise →

Verint® Systems announced innovative automation capabilities that are empowering the fast-growing digital workforce. These powerful new capabilities allow employees to access their work schedules via voice-controlled digital personal assistants and benefit from automation to perform schedule tasks on mobile devices—whenever and wherever they choose. Continue reading Verint’s Automated Workforce Management Leverages Artificial Intelligence to Empower the Workforce →

Alorica, and Verint® Systems announced that Alorica has expanded its advanced analytics and CX intelligence capabilities that optimize performance and enhance the customer journey to now include Verint’s advanced Speech Analytics™ technology. Continue reading Alorica’s Advanced Analytics and CX Intelligence Solutions, Now Enhanced with Verint Speech Analytics, Boost Customer Satisfaction for Fortune 500 Brands →