BroadSoft, a global market share leader in cloud business software for unified communication as a service (UCaaS), and provider of collaboration and contact center as a service (CCaaS), today announced its BroadSoft Business cloud communication suite is available worldwide via several new BroadCloud® data centers throughout EMEA and APAC. Continue reading BroadSoft Business cloud PBX, team collaboration and contact centre apps now available for multinational enterprises
Category Archives: Technology
BroadSoft Business CC-One integrates UC experience, expands global reach and adds proactive customer engagement
BroadSoft, a global market share leader in cloud business software for unified communication as a service (UCaaS), and provider of collaboration and contact center as a service (CCaaS), unveiled significant enhancements to its cloud contact center solution, BroadSoft CC-One. Continue reading BroadSoft Business CC-One integrates UC experience, expands global reach and adds proactive customer engagement
Solvvy Raises $12 Million Series A to Fix Broken Customer Service Industry with Artificial Intelligence
Solvvy, the leading intelligent self-service platform for customer experience, today announced it has raised $12 million in Series A funding led by Scale Venture Partners. The round, which included full participation from existing investors, including Pear Ventures, Signatures Capital and True Ventures, brings the company’s total funding to $16.5 million. As part of the financing, Rory O’Driscoll, Founding Partner at Scale Venture Partners, will join Solvvy’s Board of Directors. Continue reading Solvvy Raises $12 Million Series A to Fix Broken Customer Service Industry with Artificial Intelligence
RevolutionCloud revolutionises how contact centres acquire and use technology
SVL Business Solutions, the UK’s most experienced provider of multimedia interaction recording and advanced contact centre applications, has launched RevolutionCloud, a new Contact-Centre-as-a-Service solution. This game-changing hosting platform eliminates the limitations of other systems by offering a flexible choice of applications from some of the world’s leading technology vendors that deliver the same high level of functionality as premise-based solutions. Continue reading RevolutionCloud revolutionises how contact centres acquire and use technology
Avaya Government Solutions Partners with Collab9 to Offer FedRAMPSM Cloud Service
Avaya Government Solutions, through its partnership with Collab9, announced that the Avaya Aura® Communication Manager unified communications (UC) product portfolio is now available as a Federal Risk and Authorization Management Program (FedRAMP) authorized solution, with an Authority To Operate (ATO) at the moderate level. Continue reading Avaya Government Solutions Partners with Collab9 to Offer FedRAMPSM Cloud Service
PTP Partners with CallMiner, Bringing Advanced Speech Analytics to Improve Contact Center Performance and Customer Experience
CallMiner, the award-winning platform provider of speech and customer engagement analytics announced its partnership with PTP, a leading customer experience (CX) consulting firm. PTP provides organizations with CX-focused solutions that drive revenue and improve experience-based metrics. Continue reading PTP Partners with CallMiner, Bringing Advanced Speech Analytics to Improve Contact Center Performance and Customer Experience