Aspect Software announced Aspect Via WFM, the cloud-based version of Aspect’s market-leading workforce management solution. Aspect Via, the company’s Customer Engagement Centre (CEC) and the backbone of Aspect’s cloud portfolio, is a complete set of customer service capabilities, with customisable engagement experiences that create timely and tailored browser-based interactions, regardless of channel. Continue reading Aspect Software announces Aspect Via™ Workforce Management™, SaaS version of Aspect’s award-winning WFM solution
Category Archives: Technology
Enghouse Interactive Seals Partnership Agreement with Value-added Distributor, ScanSource Imago
Expanding its reach and scale to the contact centre and communications marketplace, Enghouse Interactive has signed a partnership agreement with ScanSource Imago, a leading global provider of communications solutions. Continue reading Enghouse Interactive Seals Partnership Agreement with Value-added Distributor, ScanSource Imago
Natterbox Announces Advanced Voice Services (AVS) on the Salesforce AppExchange, the World’s leading Enterprise Apps Marketplace
PRESS RELEASE: Natterbox announced the launch of Advanced Voice Services (AVS) on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. Continue reading Natterbox Announces Advanced Voice Services (AVS) on the Salesforce AppExchange, the World’s leading Enterprise Apps Marketplace
Mahindra Comviva launches Chatbot assisted CRBT solution for Interactive Customer Engagement
PRESS RELEASE: Mahindra Comviva, the global leader in mobility solutions, today announced the launch of a chatbot based Caller Ring Back Tone (CRBT) solution to assist subscribers in finding and availing the right content and price points for various offerings. Continue reading Mahindra Comviva launches Chatbot assisted CRBT solution for Interactive Customer Engagement
A-GAME Xtreme Contact Center Gamification Solution Short-Listed for 2017 Employee Engagement Awards Best Use of Technology
PRESS RELEASE: TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, announced that A-GAME Xtreme was named a finalist for Best Use of Technology by the Employee Engagement Summit & Awards (EE Awards). Continue reading A-GAME Xtreme Contact Center Gamification Solution Short-Listed for 2017 Employee Engagement Awards Best Use of Technology
Agile CRM Adds Integration for Cloud Communications Functionality
PRESS RELEASE: Agile CRM, the #1 all-in-one CRM service with integrated sales enablement and marketing automation launched an integration with RingCentral, Inc. (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions. Adding to Agile CRM’s existing integration offerings, the new integration with RingCentral enables both calling and call tracking. Users can make outbound calls, receive inbound calls, and take call notes. Continue reading Agile CRM Adds Integration for Cloud Communications Functionality