BroadSoft announced a multi-year strategic agreement with Telstra in response to the growing popularity of a mobile workforce across Australian businesses. Under this agreement, customers can connect via cloud communication and collaborate in the workplace from anywhere they have an internet connection, on all compatible devices, for full access to content and people. Continue reading BroadSoft and Telstra Enhance Unified Communications in Australia
Category Archives: Technology
Aspect Software Announces the Aspect NLU Lab to Advance Design and Use of Chatbots In Customer Service
Aspect Software further cemented its thought leadership in customer service by launching the Aspect NLU Lab, a content and asset-rich portal devoted to the advancement of chatbot applications. Continue reading Aspect Software Announces the Aspect NLU Lab to Advance Design and Use of Chatbots In Customer Service
UK falls victim to international criminal gangs as borderless phone fraud rises
PRESS RELEASE: The rise in fraudulent calls made to the UK by international criminal gangs has almost doubled in the last 12 months. According to a new report from fraud protection and authentication company Pindrop, 52 per cent of fraudulent calls made to UK financial institutions in 2016 originated from countries outside of the UK. This is up 24 per cent compared to 2015, indicating the growing prominence of call centre fraud as an international crime. Continue reading UK falls victim to international criminal gangs as borderless phone fraud rises
Swyx announces partnership with CRM specialist for enhanced customer experience
Unified communications vendor, Swyx Solutions AG and CRM expert, CAS Software AG are deepening their existing collaboration. The common goal is to open up new channels for customer communications and to bundle all contact types into one single solution. Companies can therefore transform any interaction into a unique customer experience. Continue reading Swyx announces partnership with CRM specialist for enhanced customer experience
NewVoiceMedia co-founders recognised as innovative entrepreneurs at the forefront of ‘MAd Tech’
NewVoiceMedia has been recognised in Fresh Business Thinking’s Shift 100 ‘MAd Tech’ Edition, a list of the most dynamic and agile media, advertising and technology entrepreneurs. Continue reading NewVoiceMedia co-founders recognised as innovative entrepreneurs at the forefront of ‘MAd Tech’
Webhelp and honeybee Form Partnership to Revolutionise Contact Centre Sales Operations
honeybee, a pioneer set to transform the way people buy and sell, has announced a partnership with Webhelp, one of the world’s leading customer experience and business process outsourcers. The collaboration will see Webhelp introducing the honeybee solution into contact centres across the globe, improving the customer journey for organisations in a wide range of regions and industries. Continue reading Webhelp and honeybee Form Partnership to Revolutionise Contact Centre Sales Operations