Enghouse Interactive, a division of Enghouse Systems, has signed a partnership agreement with HybrIT Services, a cutting edge IT solutions and managed service provider, as a silver channel partner on its EMEA partner programme. The move represents the latest phase of a long-standing business relationship between the two companies. Continue reading HybrIT signs partnership agreement with Enghouse Interactive to strengthen cloud contact centre offering to customers
Tag Archives: Enghouse Interactive
42% of consumers have had it with hanging on hold
Having to wait on hold for a long time is the biggest frustration when calling customer service for more than two in five (42%). This emphasises that customers of today expect timely, consistent treatment and service – even during the busiest time of the year, according to a recent social poll carried out by customer communications & call centre specialist, Enghouse Interactive. Continue reading 42% of consumers have had it with hanging on hold
Enghouse Interactive Releases Proteus Call Accounting Capability for Microsoft Teams
Enghouse Interactive has announced the release of Proteus Call Accounting for Microsoft Teams. This advanced call analytics application helps businesses in their migration planning and on-going management of call activity on Microsoft Teams. Continue reading Enghouse Interactive Releases Proteus Call Accounting Capability for Microsoft Teams
“Get the Balance Right” – Why Businesses Must Map the Customer Journey before they Roll-out New Channels
by Jeremy Payne, International VP Marketing, Enghouse Interactive… Continue reading “Get the Balance Right” – Why Businesses Must Map the Customer Journey before they Roll-out New Channels
Enghouse Interactive Announces Microsoft Office 365 Contact Centre Solutions for North America
Today from Microsoft Ignite 2017, Enghouse Interactive introduced Communications Center for Microsoft Office 365, providing organizations in North America a choice of contact center deployment strategies, including hosted, hybrid and on-premise environments. This offering delivers rich contact center capabilities and deployment choices to a wider range of Microsoft unified communications’ users, on Office 365 or Skype for Business. Continue reading Enghouse Interactive Announces Microsoft Office 365 Contact Centre Solutions for North America
Enghouse Interactive Releases Communications Center 10.0
Enghouse Interactive introduced version 10.0 of Enghouse Interactive Communications Center (CC 10.0), the latest iteration of its award-winning contact centre platform, which boasts new functionality and integration enhancements for agents to deliver an optimal omnichannel customer experience. Continue reading Enghouse Interactive Releases Communications Center 10.0
Enghouse & Partners Recognise Success
Enghouse Interactive has recognised the significant achievements of several partners at its prestigious Winning Partnership Event in London. The continued momentum with the Enghouse Partners is, in part, fuelled by the alignment of its core contact centre offerings and the continued adoption of Microsoft’s Skype for Business platform. Continue reading Enghouse & Partners Recognise Success