by Jeremy Payne, International VP Marketing, Enghouse Interactive… Continue reading “Get the Balance Right” – Why Businesses Must Map the Customer Journey before they Roll-out New Channels
Tag Archives: Enghouse Interactive
Enghouse Interactive Announces Microsoft Office 365 Contact Centre Solutions for North America
Today from Microsoft Ignite 2017, Enghouse Interactive introduced Communications Center for Microsoft Office 365, providing organizations in North America a choice of contact center deployment strategies, including hosted, hybrid and on-premise environments. This offering delivers rich contact center capabilities and deployment choices to a wider range of Microsoft unified communications’ users, on Office 365 or Skype for Business. Continue reading Enghouse Interactive Announces Microsoft Office 365 Contact Centre Solutions for North America
Enghouse Interactive Releases Communications Center 10.0
Enghouse Interactive introduced version 10.0 of Enghouse Interactive Communications Center (CC 10.0), the latest iteration of its award-winning contact centre platform, which boasts new functionality and integration enhancements for agents to deliver an optimal omnichannel customer experience. Continue reading Enghouse Interactive Releases Communications Center 10.0
Enghouse & Partners Recognise Success
Enghouse Interactive has recognised the significant achievements of several partners at its prestigious Winning Partnership Event in London. The continued momentum with the Enghouse Partners is, in part, fuelled by the alignment of its core contact centre offerings and the continued adoption of Microsoft’s Skype for Business platform. Continue reading Enghouse & Partners Recognise Success
Enghouse Interactive Records More Than 450 Deployments on Microsoft Skype for Business
Enghouse Interactive, a leading developer of a comprehensive portfolio of contact center software and services reported that it has successfully completed more than 450 contact center deployments, totaling more than 10,000 active concurrent agents, on Microsoft Skype for Business (SFB), for which the customer interaction solutions leader provides a full omni-channel communications experience both on-premise and in the cloud. Continue reading Enghouse Interactive Records More Than 450 Deployments on Microsoft Skype for Business
Storacall and Enghouse Interactive Join Forces to Deliver Integrated Call Management and Call Recording
Storacall Voice Systems has announced that it has signed a new partnership deal with Enghouse Interactive, a leading developer of a comprehensive portfolio of contact centre software and services. Following the agreement, the two companies have pooled resources to develop an integrated call accounting and call recording solution, targeted at any business having to deal with large volumes of inbound or outbound calls. Continue reading Storacall and Enghouse Interactive Join Forces to Deliver Integrated Call Management and Call Recording
Case Study: Enghouse Helps Rural Housing Specialist Achieve 100% All Round
The well-used terms “sustainable” and “affordable” are not just empty words for Hastoe Housing. It prides itself on finding innovative solutions to enable local people to remain within their communities and now owns and manages over 7,000 homes in over 70 local authority areas. In 2011 they completed their 200th village scheme, confirming its position as the UK’s leading specialist rural housing association. Continue reading Case Study: Enghouse Helps Rural Housing Specialist Achieve 100% All Round
Enghouse Interactive Seals Partnership Agreement with Value-added Distributor, ScanSource Imago
Expanding its reach and scale to the contact centre and communications marketplace, Enghouse Interactive has signed a partnership agreement with ScanSource Imago, a leading global provider of communications solutions. Continue reading Enghouse Interactive Seals Partnership Agreement with Value-added Distributor, ScanSource Imago
Enghouse Interactive’s TouchPoint Attendant is One of the First Attendant Consoles to Market with Skype for Business Online
At Enterprise Connect 2017, Enghouse Interactive announces its TouchPoint Attendant for Microsoft Skype for Business Online is generally available. TouchPoint Attendant is an operator console solution that natively integrates into Microsoft’s Skype for Business. This is one of the first consoles to market with support for Skype for Business Online and Office 365. Continue reading Enghouse Interactive’s TouchPoint Attendant is One of the First Attendant Consoles to Market with Skype for Business Online
lastminute.com Group selects Enghouse Interactive’s CCSP for its Cloud Contact Centre Service
Enghouse Interactive announced that lastminute.com group, a leader in online travel with a portfolio of the world’s top travel brands, has selected Enghouse Interactive’s Contact Center: Service Provider (CCSP) as the platform for its next generation community cloud service. CCSP is a multi-tenant solution designed for creating cloud-based contact centres. Continue reading lastminute.com Group selects Enghouse Interactive’s CCSP for its Cloud Contact Centre Service