Tag Archives: Enghouse Interactive

Technology

Enghouse Interactive Releases Proteus Call Accounting Capability for Microsoft Teams

Enghouse Interactive has announced the release of Proteus Call Accounting for Microsoft Teams. This advanced call analytics application helps businesses in their migration planning and on-going management of call activity on Microsoft Teams. Continue reading Enghouse Interactive Releases Proteus Call Accounting Capability for Microsoft Teams →

Product Launch

Enghouse Interactive Announces Microsoft Office 365 Contact Centre Solutions for North America

Today from Microsoft Ignite 2017, Enghouse Interactive introduced Communications Center for Microsoft Office 365, providing organizations in North America a choice of contact center deployment strategies, including hosted, hybrid and on-premise environments. This offering delivers rich contact center capabilities and deployment choices to a wider range of Microsoft unified communications’ users, on Office 365 or Skype for Business. Continue reading Enghouse Interactive Announces Microsoft Office 365 Contact Centre Solutions for North America →

Technology

Enghouse & Partners Recognise Success

Enghouse Interactive has recognised the significant achievements of several partners at its prestigious Winning Partnership Event in London. The continued momentum with the Enghouse Partners is, in part, fuelled by the alignment of its core contact centre offerings and the continued adoption of Microsoft’s Skype for Business platform. Continue reading Enghouse & Partners Recognise Success →

Technology

Enghouse Interactive Records More Than 450 Deployments on Microsoft Skype for Business

Enghouse Interactive, a leading developer of a comprehensive portfolio of contact center software and services reported that it has successfully completed more than 450 contact center deployments, totaling more than 10,000 active concurrent agents, on Microsoft Skype for Business (SFB), for which the customer interaction solutions leader provides a full omni-channel communications experience both on-premise and in the cloud. Continue reading Enghouse Interactive Records More Than 450 Deployments on Microsoft Skype for Business →

Technology

Storacall and Enghouse Interactive Join Forces to Deliver Integrated Call Management and Call Recording

Storacall Voice Systems has announced that it has signed a new partnership deal with Enghouse Interactive, a leading developer of a comprehensive portfolio of contact centre software and services. Following the agreement, the two companies have pooled resources to develop an integrated call accounting and call recording solution, targeted at any business having to deal with large volumes of inbound or outbound calls. Continue reading Storacall and Enghouse Interactive Join Forces to Deliver Integrated Call Management and Call Recording →

Technology, Who's Buying What?, Case Study

Case Study: Enghouse Helps Rural Housing Specialist Achieve 100% All Round

The well-used terms “sustainable” and “affordable” are not just empty words for Hastoe Housing. It prides itself on finding innovative solutions to enable local people to remain within their communities and now owns and manages over 7,000 homes in over 70 local authority areas. In 2011 they completed their 200th village scheme, confirming its position as the UK’s leading specialist rural housing association. Continue reading Case Study: Enghouse Helps Rural Housing Specialist Achieve 100% All Round →

Technology

Enghouse Interactive’s TouchPoint Attendant is One of the First Attendant Consoles to Market with Skype for Business Online

At Enterprise Connect 2017, Enghouse Interactive announces its TouchPoint Attendant for Microsoft Skype for Business Online is generally available. TouchPoint Attendant is an operator console solution that natively integrates into Microsoft’s Skype for Business. This is one of the first consoles to market with support for Skype for Business Online and Office 365. Continue reading Enghouse Interactive’s TouchPoint Attendant is One of the First Attendant Consoles to Market with Skype for Business Online →

Who's Buying What?

lastminute.com Group selects Enghouse Interactive’s CCSP for its Cloud Contact Centre Service

Enghouse Interactive announced that lastminute.com group, a leader in online travel with a portfolio of the world’s top travel brands, has selected Enghouse Interactive’s Contact Center: Service Provider (CCSP) as the platform for its next generation community cloud service. CCSP is a multi-tenant solution designed for creating cloud-based contact centres. Continue reading lastminute.com Group selects Enghouse Interactive’s CCSP for its Cloud Contact Centre Service →

Awards

Presence Technology, an Enghouse Interactive company, Receives 2017 CUSTOMER Magazine Product of the Year Award

Presence Technology, an Enghouse Interactive company announced today that TMC, a global, integrated media company, has named Presence Widgets as a 2017 CUSTOMER Product of the Year Award winner. Continue reading Presence Technology, an Enghouse Interactive company, Receives 2017 CUSTOMER Magazine Product of the Year Award →

Q&A

Q&A with Jeremy Payne, International VP Marketing at Enghouse Interactive

In this piece, Enghouse Interactive’s International VP Marketing, Jeremy Payne, talks about future market trends that are likely to impact the world of customer interaction and the new technologies that will help to facilitate them. He also evaluates the changing role of the contact centre over the next ten years… Continue reading Q&A with Jeremy Payne, International VP Marketing at Enghouse Interactive →