Tag Archives: Enghouse Interactive

HybrIT signs partnership agreement with Enghouse Interactive to strengthen cloud contact centre offering to customers

Enghouse Interactive, a division of Enghouse Systems, has signed a partnership agreement with HybrIT Services, a cutting edge IT solutions and managed service provider, as a silver channel partner on its EMEA partner programme. The move represents the latest phase of a long-standing business relationship between the two companies. Continue reading HybrIT signs partnership agreement with Enghouse Interactive to strengthen cloud contact centre offering to customers

42% of consumers have had it with hanging on hold

Having to wait on hold for a long time is the biggest frustration when calling customer service for more than two in five (42%). This emphasises that customers of today expect timely, consistent treatment and service – even during the busiest time of the year, according to a recent social poll carried out by customer communications & call centre specialist, Enghouse Interactive. Continue reading 42% of consumers have had it with hanging on hold

Enghouse Interactive Releases Proteus Call Accounting Capability for Microsoft Teams

Enghouse Interactive has announced the release of Proteus Call Accounting for Microsoft Teams. This advanced call analytics application helps businesses in their migration planning and on-going management of call activity on Microsoft Teams. Continue reading Enghouse Interactive Releases Proteus Call Accounting Capability for Microsoft Teams

Enghouse Interactive Announces Microsoft Office 365 Contact Centre Solutions for North America

Today from Microsoft Ignite 2017, Enghouse Interactive introduced Communications Center for Microsoft Office 365, providing organizations in North America a choice of contact center deployment strategies, including hosted, hybrid and on-premise environments. This offering delivers rich contact center capabilities and deployment choices to a wider range of Microsoft unified communications’ users, on Office 365 or Skype for Business. Continue reading Enghouse Interactive Announces Microsoft Office 365 Contact Centre Solutions for North America

Enghouse & Partners Recognise Success

Enghouse Interactive has recognised the significant achievements of several partners at its prestigious Winning Partnership Event in London. The continued momentum with the Enghouse Partners is, in part, fuelled by the alignment of its core contact centre offerings and the continued adoption of Microsoft’s Skype for Business platform. Continue reading Enghouse & Partners Recognise Success