PRESS RELEASE: NICE and its company, inContact, the leading provider of cloud contact center software, announced the creation of Fast Track, a set of migration packages designed specifically to assist Avaya customers transition from their legacy system to a reliable, modern contact center. Continue reading NICE inContact Launches “Fast Track:” The Best Way to Move From Outdated, On-Premises Infrastructure to Industry’s Leading Cloud Experience Center
Category Archives: Technology
Confirmit Compass Guides Companies Along the Path of VoC Maturity
PRESS RELEASE: Confirmit, the leading global customer experience solutions provider for Customer Experience, Voice of the Employee, and Market Research launches Confirmit CompassTM, a comprehensive, five-stage VoC maturity model. Confirmit Compass is designed to advance the overall goals of effective customer experience management by helping companies understand the key stages of maturity in VoC programme development. Continue reading Confirmit Compass Guides Companies Along the Path of VoC Maturity
PureCloud by Genesys Certified for Payment Card Industry Data Security Standard (PCI DSS)
Genesys®, the global leader in omnichannel customer experience and contact center solutions, announced today that PureCloud by Genesys has achieved PCI DSS Service Provider Level 2 certification, the highest standard of consumer credit card security standards. Continue reading PureCloud by Genesys Certified for Payment Card Industry Data Security Standard (PCI DSS)
Clarabridge Changes the Game with Voice Transcription and Advanced Analytics for Contact Centers
Clarabridge announced CX Contact Center, a full-service solution for analyzing Voice of the Customer data in the contact center. Designed for rapid time to value, CX Contact Center allows companies to quickly and accurately transcribe, aggregate and analyze customer recordings and interaction data in the contact center; delivering clear, actionable insights. Continue reading Clarabridge Changes the Game with Voice Transcription and Advanced Analytics for Contact Centers
Salesforce Introduces Einstein High Velocity Sales Cloud – The Next Generation of Sales Powered by AI
PRESS RELEASE: Salesforce delivered the future of sales with Einstein High Velocity Sales Cloud. Einstein High Velocity Sales Cloud brings together the industry’s leading sales productivity app and the latest advancements in AI to empower sales reps to succeed in the digital era. Fueled by Salesforce Trailhead, the online interactive learning platform that empowers everyone to skill-up for the Salesforce Economy, the company is creating the sales jobs of the future today. Continue reading Salesforce Introduces Einstein High Velocity Sales Cloud – The Next Generation of Sales Powered by AI
New solution from IOVOX gives multichannel marketers the data needed to optimise spend
PRESS RELEASE: IOVOX, a global call analytics company, announced the availability of a new solution that provides marketers with enhanced data analytics, enabling them to make more informed decisions when evaluating the performance of inbound marketing campaigns. IOVOX’s new Multichannel Marketing solution is specifically designed for companies using multiple marketing channels to drive inbound calls to their business. Continue reading New solution from IOVOX gives multichannel marketers the data needed to optimise spend