PRESS RELEASE: NICE announced the release of NICE Quality Central, a new quality management solution that incorporates all types of customer interaction data, drawn from any source, into a holistic and comprehensive evaluation process. This enables organizations to increase employee engagement, improve process efficiency, and deliver a superior customer experience. Continue reading NICE Introduces the Market’s First Enterprise Quality Management Solution That Works With Any Recording Platform and Data Source
Category Archives: Technology
Verint Workforce Optimization Suite Achieves Compatibility Certification with the Cisco Solution Partner Program
PRESS RELEASE: Verint® announced that its Workforce Optimization™ suite successfully achieved Cisco compatibility certification with Cisco Unified Communications Manager, Version 11.* As a member of the Cisco® Solution Partner Program, Verint can create and deploy solutions to enhance the capabilities, performance and management of the network. Continue reading Verint Workforce Optimization Suite Achieves Compatibility Certification with the Cisco Solution Partner Program
Vodafone to use artificial intelligence to speed up online queries
PRESS RELEASE: Vodafone UK has launched TOBi – the artificial intelligence (AI) chatbot – as an innovative way of offering customers a quicker web chat service. TOBi, a virtual customer services’ agent, can handle a range of customer queries including device troubleshooting, usage and order tracking amongst many others. Continue reading Vodafone to use artificial intelligence to speed up online queries
BT invests in Scottish experience lab to transform customer service
PRESS RELEASE: BT has launched its first Customer Experience Lab in Dundee to test new ways of supporting its 1.1 million business customers across the UK. Continue reading BT invests in Scottish experience lab to transform customer service
New “Swyx Mobile for iOS” unified communications client boasts additional functions and technical improvements
iPhone users can now download an updated and improved version of the UC mobile client “Swyx Mobile for iOS” via the App Store. The new version of the app offers additional features and allows iOS smartphones to be integrated even more easily into a company’s communications system. Continue reading New “Swyx Mobile for iOS” unified communications client boasts additional functions and technical improvements
More than 100 Channel Partners in Trials with BroadSoft Team-One Worldwide
BroadSoft announced that more than 100 channel partners, serving millions of business customers across the world, are in trials with BroadSoft Team-One. The inability of today’s siloed and often expensive business applications to integrate with one another is causing collaboration tool overload, and is a key reason why the typical worker spends nearly 20% of their week just searching for and gathering information. Continue reading More than 100 Channel Partners in Trials with BroadSoft Team-One Worldwide