TeleWare, a leader in communication technology, today announces that it has been accepted onto Microsoft’s Technology Adoption Program (TAP) for Trusted Application API’s. This gives TeleWare the ability to integrate its products with Office365 – in particular, Skype for Business voice recording. Continue reading TeleWare deepens Microsoft relationship with developer status through Trusted Application API
Category Archives: Technology
Nuance Strengthens Biometrics Security Portfolio and Attacks Fraud with Advanced, Multi-Modal Offering, Powered by AI
PRESS RELEASE: Nuance took a major step towards reducing the risk of consumer fraud by announcing a new suite of biometric security solutions, driven by the latest in artificial intelligence (AI) innovations. The new Nuance Security Suite includes not only the company’s award-winning voice biometrics technology, but also new advances in facial and behavioral biometrics that combine to provide advanced protection against fraud, across customer service channels. Continue reading Nuance Strengthens Biometrics Security Portfolio and Attacks Fraud with Advanced, Multi-Modal Offering, Powered by AI
UPS Revs Up Customer Experience, Integrates Chatbot With UPS My Choice
PRESS RELEASE: UPS said it has integrated its customer-facing chatbot with UPS My Choice®, allowing customers to obtain information about their incoming packages and recent deliveries without providing a tracking number. UPS is the first U.S. package delivery company to offer a chatbot experience specifically designed for authenticated users. The chatbot enables a customer to log in to their UPS My Choice Account. Continue reading UPS Revs Up Customer Experience, Integrates Chatbot With UPS My Choice
8×8 and RingCentral Tie for Top Spot in UCaaS Scorecard, Says IHS Markit
IHS Markit, a world leader in critical information, analytics and solutions released excerpts from its 2017 UC as a Service (UCaaS) Scorecard: North America, which identifies the UCaaS providers currently leading the UCaaS market and those best positioned to succeed long term. The ratings are based on criteria such as installed base of seats, financial stability, market strategy, service capabilities and support options. Continue reading 8×8 and RingCentral Tie for Top Spot in UCaaS Scorecard, Says IHS Markit
Jacada Chosen as Finalist for Upcoming Digital Self-Service Innovation Award
PRESS RELEASE: Jacada announced that it has been selected as one of four finalists in the Digital Self-Service Innovation category of the UK National Innovation Awards for 2017. Recognized for the Jacada Contact Hub, a suite of award winning solutions that support today’s digital consumer, Jacada is expected to pick up another award in the area of digital customer service solutions. Continue reading Jacada Chosen as Finalist for Upcoming Digital Self-Service Innovation Award
Verint Announces New CX Consulting Capabilities, Helping Organizations Enhance Their Customers’ Experiences Across Assisted and Self-Service Channels
PRESS RELEASE: Verint® announced the availability of new Customer Experience (CX) consulting and packaged services offerings specifically designed to help companies enhance their own customer experiences across interaction channels and touchpoints. Continue reading Verint Announces New CX Consulting Capabilities, Helping Organizations Enhance Their Customers’ Experiences Across Assisted and Self-Service Channels