Creative Virtual, a world leader in customer and employee engagement, and KMS lighthouse, a leading provider of next-generation knowledge management, are integrating their solutions to help organisations improve customer service, call resolution and knowledge management. Continue reading Creative Virtual and KMS Lighthouse Announce Joint Venture to Significantly Enhance Customer Service and Knowledge Management →

A new partnership will enable grocery retailers to utilise machine learning and AI to generate detailed analysis about the root causes of customer sentiment, emotion and intent as well as the reasons for customer churn. Continue reading Warwick Analytics partner with S4RB to enable grocery retailers to utilise machine learning and AI →

Vonage, a global business cloud communications leader, has partnered with Sendinblue, a leading provider of cloud-based email marketing and marketing automation technology, to deliver a rich email communications offering to customers via Nexmo, the Vonage API Platform. Continue reading Vonage Reinforces Its Position as Innovator in Programmable Business Communications With Strategic Partnership With Sendinblue →

Vonage, a global business cloud communications leader, has announced a partnership with Freshworks Inc, a global innovator in customer engagement software. The partnership integrates messaging APIs via Nexmo, the Vonage API Platform directly into the Freshdesk customer support software, enabling business messaging with customers on the channels they prefer including SMS, MMS, WhatsApp and Facebook Messenger. Continue reading Vonage and Freshworks Enhance Customer Experience Via Multichannel Communications →

8×8, a leading cloud provider of voice, video, chat and contact centre solutions for over one million users worldwide announced its partnership with EveryCloud, a leading cloud technology channel provider, strengthening its reach to customers in the North West of England. Continue reading 8×8 expands presence in North West England with EveryCloud partnership →

Zappix, the leader in On-Demand Customer Service Solutions, has partnered with Bright Pattern, a leading provider of omnichannel cloud contact centre software for midsize and enterprise companies, to deliver improved customer experience (CX) solution for contact centres. Continue reading Zappix Partners with Bright Pattern to Transform Contact Centre Capabilities →