Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announced its integration partnership with Local Measure. Together, the companies will offer brands one seamless, comprehensive solution for delivering real-time customer and social engagement excellence across the enterprise. Continue reading Upstream Works Software and Local Measure Partner on Social Engagement Management Solutions Across the Enterprise →

Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announced its integration partnership with Aceyus. Together, the companies will enrich customer experience management with actionable data that powers informed decisions and improved performance. Continue reading Upstream Works Software Partners with Aceyus on Customer Experience Management Solutions →

Enghouse Interactive has signed award winning business telecoms provider, NT Voice and Data Solutions, as a member of its EMEA partner programme. Following the signing of the agreement, NT Voice and Data Solutions will focus on selling two of Enghouse Interactive’s flagship products, Communications Center (CC) and the Quality Management Suite (QMS), into customers across multiple vertical sectors. Continue reading NT Voice and Data Solutions Signs Partnership Agreement with Enghouse Interactive →

Loway Switzerland, worldwide leading provider of solutions for call-centres based on the Asterisk PBX technology announced that Acuity Unified Communications is an official Loway reseller partner. Continue reading Loway announces a new Reseller Partnership with Acuity Unified Communications →

NICE inContact, a NICE business announced the addition of multiple new partnerships in Australia which will bring NICE inContact CXone – the world’s #1 cloud customer experience platform – to contact centre customers throughout the region. Continue reading NICE inContact Announces New Partnerships in Australia →

DataRobot, the leader in enterprise AI, and CallMiner, the leading provider of AI-fueled speech and customer engagement analytics solutions announced a partnership designed to accelerate AI capabilities within the contact and customer experience centre. Continue reading DataRobot and CallMiner Partner to Accelerate AI Capabilities →