Serenova announced a strategic partnership with Key IVR, a prominent cloud-based secure payment provider for the contact centre. The partnership enables Serenova to offer an agent-assisted payment solution via the cloud for today’s customer focused organizations. Now even the most complex contact centres can have access to a fully-integrated, flexible solution designed to ensure their organization’s contact centre agents are never exposed to sensitive payment and card holder data. Continue reading Serenova Announces Partnership with Key IVR to Secure Payment Collection in the Contact Centre →

Tech Mahindra Ltd., a leading provider of digital transformation, consulting and business reengineering services and solutions, and UiPath announced their first joint solution offering – an end-to-end cognitive operations automation solution, in the area of Service Desk Operations. This ready-to-use cognitive operations solutions will help to accelerate the automation journey of an enterprise. Continue reading Tech Mahindra and UiPath Launch AI Driven End-to-End Automation Solution for Enterprises →

IP Telecom, continuing with its ethos of innovative, strategic partnerships have teamed up with Key IVR to develop a solution that facilitates payment processing in a cloud-based telephony environment; IP Telecom’s new feature in partnership with Key IVR allows businesses to set up an out of hours automated payment that is PCI-compliant. Continue reading IP Telecom Partners with Key IVR in £250,000 Deal →

Digicel Group announced a partnership with FastForward.ai to accelerate its vision to become the digital lifestyle partner for its customers across the Caribbean, Central America and Asia Pacific. FastForward.ai platform will enable Digicel to reach, engage and enable commerce for its customers inside social media and messaging apps. Continue reading Digicel partners with fastforward.ai to launch customer engagement platform in 31 countries →

Bright Pattern, the leading provider of enterprise contact centre software announces a partnership with Blueworx, a provider of interactive voice and customer experience solutions. Bright Pattern Contact Center Software enables Blueworx to deliver the most innovative and effortless omnichannel solution to midsize and enterprise customers across all industries. Continue reading Bright Pattern Announces Partnership with Blueworx to Deliver a Seamless Approach to Omnichannel Self-Service in the Cloud →

Vonage, a global business cloud communications leader, has announced a partnership with Portugal-based telecommunications service company Altice Portugal to provide seamless, contextual SMS and Voice communications to its customers via Nexmo, the Vonage API Platform. Continue reading Vonage Partners with Altice Portugal to Provide Leading-Edge Customer Communications →