BookingBug, the leader in customer journey management announced partnerships with industry-leading technology providers Yext and Twilio. Yext is a leading Digital Knowledge Management (DKM) platform designed to provide companies with the ability to control brand experiences across digital channels – including maps, search engines, voice, applications and other intelligent services that drive customer discovery and inform actionable decision making. Continue reading BookingBug Announces Partnerships with Yext and Twilio →

At Mobile World Congress, Telefónica and Microsoft Corp. announced a strategic partnership to collaborate on projects to accelerate Telefónica innovation and transform the telecommunications industry. Continue reading Telefónica and Microsoft establish strategic partnership to design the telco of the future →

DVSAnalytics, a leading provider of employee engagement and analytics software for contact centres announced a new integration for Encore® – an intelligent, fully integrated workforce optimization and management suite – with RingCentral’s Unified Communications as a Service (UCaaS). RingCentral is a worldwide leader of cloud communications. Continue reading DVSAnalytics Delivers RingCentral Integration →

CallMiner, the leading provider of award-winning speech and customer engagement analytics platform CallMiner Eureka, announced a partnership with Morae Global Corporation, a full-service, technology-enabled, integrated solution provider for the legal and compliance function. Continue reading CallMiner and Morae Global Announce Partnership to Deliver Conversational Behavioral Analytics →

PeakView and Talkdesk have entered into a strategic partnership which expands Talkdesk’s reach into enterprise markets and broadens PeakView’s portfolio of leading cloud contact centre providers. Continue reading Talkdesk and PeakView form strategic partnership to provide enterprise cloud contact centre solutions →

NICE inContact, a NICE business, announced that it has partnered with NEC Australia to deliver NICE inContact CXone, the company’s cloud customer experience platform, throughout Australia. The partnership is set to bring an enhanced level of customer service to the Australian market. Continue reading NEC Australia Signs Partnership with NICE inContact →