Enghouse Interactive Signs Partnership Agreement with Amillan

Enghouse Interactive has signed leading communications integrator, Amillan, as an elite member of its EMEA partner programme. The new agreement marks an expansion to an existing long-term relationship between the companies.

Contact Centre CLUB

As a gold partner, Amillan will sell, market and deliver a range of Enghouse Interactive products, including its flagship Enghouse Interactive Communications Center (“EICC”) solution and Quality Management Suite (QMS). In addition, Amillan will have access to a range of Enghouse resources including account planning, marketing and lead generation alongside pre-sales support.

Patrick Daly, Operations Director, Amillan, said: “Enghouse Interactive and Amillan complement each other well. Enghouse’s contact centre solutions are intuitive, can be delivered to scale and have a great reputation for reliability in the marketplace. We have also been impressed with the speed at which Enghouse has developed its communications solutions portfolio to meet customer requirements.”

The strength of Enghouse Interactive’s relationship with Microsoft is important to Amillan. The communications integrator was originally introduced to Enghouse by Microsoft. Today, Enghouse’s partnership with Microsoft and its understanding of the Microsoft product roadmap are key to Enghouse and Amillan winning business together.

Another advantage to Amillan is that Enghouse’s products are platform-agnostic. Their interoperability with other leading UC and PBX platforms from companies such as Cisco and Avaya opens up new avenues for Amillan to explore.

The two companies have already achieved success together primarily across the education, housing and local authority sectors. The new partnership will allow them to further build on this.

“People are key to any partnership,” continued Daly. “We have an open working relationship with a similar ‘can do’ attitude and a drive to win business, based on delivering excellent customer service.”

Jas Jhita, Channel Director, Enghouse Interactive, said: “We are delighted to welcome Amillan as a gold partner within our EMEA partner programme. They share our vision of communications and contact centre solutions and delivering enhanced collaboration and connectivity for customers. Amillan has demonstrated its commitment to our solutions by investing in training and quickly becoming self-sufficient in sales, delivery and support. “

Looking to the future, Amillan plans to expand its portfolio of Enghouse solutions. There is increased demand for Enghouse’s Contact Center Enterprise solution and great potential in leveraging Enghouse Interactive’s Communications Portal for elements such as app development, self-service bots, robotic process automation and AI. Moving forwards, both partners are committed to further exploring the opportunities that automation and AI present to drive benefits for businesses today.

About Amillan

Amillan is a leading solutions integrator delivering unified communications, IP voice and data networking, contact centre, ICT infrastructure, robotic process automation and mobility solutions on-premise or in the cloud. For more information, please visit, www.amillan.co.uk

About Enghouse Interactive:

Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact centre, attendant console, predictive outbound dialler, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 800 dedicated staff across the company’s international operations.

Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Presence Technology, Reitek, Safeharbor, Survox, Syntellect, Telrex, Trio, Voxtron and Zeacom.

Learn more at https://www.enghouseinteractive.com/.