CommunityWFM, a leading workforce management (WFM) software vendor, recently announced a partnership agreement with Smartz Solutions. CommunityWFM provides unified, cloud-based workforce management solutions with its Essentials™ and Enterprise™ WFM products. Continue reading CommunityWFM Partners with Smartz Solutions to Expand into the United Kingdom and South African Contact Centre Markets →

Boost.ai, a global leader in artificial intelligence for Fortune 1000 companies, has announced a partnership with Glia, a leading provider of Digital Customer Service, to integrate Boost.ai’s conversational AI platform into Glia’s AI management platform, which allows organizations to use any development framework to develop virtual agent intents, entities, and conversational phrases, with pre-built capabilities. Continue reading Glia integrates boost.ai to offer AI-powered self-learning virtual agents →

StarLeaf, the global provider of meeting room solutions and video conferencing services for enterprises, announces StarLeaf meetings are now available on the newest video solutions by Plantronics, Inc. (“Poly” – formerly Plantronics and Polycom). Continue reading StarLeaf announces a partnership to deliver its meeting service on Poly video collaboration solutions →

SVL is pleased to announce a formal partnership with Route One Connect, a UK company who specialise in building conversational A.I. environments for SME’s and medium-scale businesses. Continue reading SVL announce partnership with Route One Connect →

Genesys®, the global leader in cloud customer experience and contact centre solutions announced it is working with Adobe to help organisations break down data siloes between marketing, commerce, sales and service departments. Continue reading Genesys Announces Partnership with Adobe to Deliver Contextual Customer Experiences →

RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, announced RingCentral Rooms™ for Poly, bringing the power and ease-of-use of RingCentral Video™ to every work space. Continue reading RingCentral Partners with Poly to Transform Meeting Rooms with RingCentral Video →