CommunityWFM, a leading workforce management (WFM) software vendor, recently announced a partnership agreement with Smartz Solutions. CommunityWFM provides unified, cloud-based workforce management solutions with its Essentials™ and Enterprise™ WFM products.
Smartz Solutions enables contact centres to manage the total customer experience through its Smartz Communications offerings. Smartz Solutions has offices in the US and UK, with a strong presence in the South African market.
“We are excited to partner with Smartz Solutions to reach new customers for the CommunityWFM solutions. We have achieved phenomenal growth working with cloud partners in North America, and I look forward to introducing CommunityWFM to these international markets,” said Daryl Gonos, CEO & Founder, CommunityWFM.
With South Africa having over 220,000 call centre seats and having just been identified as the second best BPO destination globally, as well as successfully rolling out multiple WFH (work from home) instances, the industry is ready for excellent growth. The requirement to have a cloud-based WFM solution is a key to success, and the relationship between CommunityWFM and Smartz Solution brings a powerful solution to the industry.
“We are looking forward to working with CommunityWFM as a new Smartz Solutions partner. Their experience and knowledge of every aspect of workforce management will enable our customers to quickly implement a versatile and proven WFM product. We look forward to this partnership that will yield important and valuable benefits to both our companies,” said James Guthrie, Managing Partner of Smartz Solutions.
CommunityWFM has become the WFM platform of choice for contact centers of all sizes offering increased automation, ease of use and all the benefits of a modern cloud-based WFM solution. With the addition of the Smartz Solutions partnership, CommunityWFM will now have access to new global markets with a proven CCaaS (Contact Center as a Service) partner that provides a unique approach to 100% hosted contact centres. Smartz Solutions has perfected automated intelligence that connects companies to their customers using the channel they prefer (web, voice, text), and tracks the entire customer journey, improving and simplifying both the customer and employee experience.
About CommunityWFM
CommunityWFM was founded in 2005 by a team of industry-leading workforce management experts. CommunityWFM personnel were deeply engaged with legacy workforce management technologies and deployment approaches for Fortune 500 companies throughout North America and abroad. This expertise was distilled into the modern design of CommunityWFM, now available in two products, Essentials™ and Enterprise™.
Visit us at www.CommunityWFM.com.
About Smartz Solutions
Smartz Solutions specializes in managing customer and employee experiences through our enabling technology. Our success is based on technological foresight and strong business knowledge, enabling us to develop integrated solutions that meet your business needs. Our power lies in turning insights into strategies and giving you the power to make effective business decisions. Based on a wealth of knowledge covering multiple industries, we have developed a suite of products that include the entire customer engagement journey offering best-in-class, world-class applications in a single end-to-end CX and EX platform.
Visit smartz-solutions.com/