Vonage announced that Salesforce consulting partner MondayCall has chosen Vonage as its preferred partner for contact centre opportunities. Continue reading MondayCall Chooses Vonage as its Preferred Contact Centre Partner →

UJET Inc., the ultra-modern cloud contact centre for customer-focused enterprises, announced a partnership with Kustomer, to offer businesses UJET’s cloud-native, multimodal omnichannel contact centre solution, seamlessly alongside the standout experiences and omnichannel interactions of Kustomer’s SaaS CRM platform. Continue reading With a Strategic Partnership and Enhanced Integrations UJET and Kustomer Further Extend their Go-to-Market Relationship →

Ada, the market leader in Automated Customer Experience (ACX), announced deeper integrations with Salesforce to help organisations benefit from an automation-first digital strategy that makes it easy to create personalised customer experiences at scale. Continue reading Ada Deepens Integrations with Salesforce to Deliver Scalable Automation-First Customer Experience →

Medallia, announced Medallia Total Healthcare Experience, powered by Ipsos, a new solution for healthcare systems combining Medallia Experience Cloud with Ipsos’ ability to administer most Consumer Assessment of Healthcare Providers and Systems – a set of surveys that ask patients to report on their health care experiences – (CAHPS) surveys including HCAHPS. Continue reading Medallia and Ipsos Give Healthcare Providers HCAHPS Solution →

CallMiner, the leading provider of artificial intelligence-fueled speech and customer interaction analytics, announced a partnership with Intradiem, the only workforce automation solution that delivers guaranteed results while improving both agent engagement and the customer experience. Continue reading CallMiner and Intradiem Announce Partnership to Take Action on Behavioural Insight in Contact Centres →

Alcatel-Lucent Enterprise, a leading provider of communications, networking and cloud solutions and RingCentral, a leading provider of global enterprise cloud communications, collaboration and contact centre solutions, announced that they have entered into a strategic partnership to introduce a new co-branded cloud solution – Rainbow Office powered by RingCentral – making it unique and exclusive for Alcatel-Lucent Enterprise. Continue reading Alcatel-Lucent Enterprise and RingCentral enter into a strategic partnership →