Ayehu, a leader in intelligent automation, and Rulai announced a partnership to deliver a self-driving IT issue resolution offering powered by AI. The Rulai integration goes beyond the limitations of traditional chatbot communication capabilities to deliver virtual service agents (VSAs) that complete IT service desk work. Continue reading Ayehu and Rulai team up to turn chatbots into workbots, enabling the self-driving IT service desk →

Semafone®, the leading provider of data security and multi-channel compliance solutions for call and contact centres announced a new partnership with Unytalk Inc., a highly focused one-stop shop for customer facing cloud communications for service providers in healthcare, retail, consulting, education, media and business services. Continue reading Unytalk Partners with Semafone to Provide Seamless Customer Experience and Secure Payments →

ConvergeOne, a leading global IT services provider of collaboration and technology solutions announced that it has been named a Platinum Partner of RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions. Continue reading ConvergeOne Joins RingCentral’s New Platinum Partner Program →

Jabra, a leader in audio and video communications solutions announces that the Jabra PanaCast, engineered to be the world’s first intelligent Panoramic-4K plug-and-play video solution, was selected by Zoom Video Communications, Inc. as the video solution for its new telepresence capability, Zoom Rooms Speaker Switching. Continue reading Jabra teams up with Zoom to offer a fully immersive video conferencing experience →

PCI Pal, the secure payments provider to contact centres announced that it has signed a global extension to its UK reseller contract with leading cloud communications and contact centre provider 8×8 Inc. Continue reading PCI Pal Builds on UK Partnership with 8×8 to Offer Secure Payment Services for Contact Centres Globally →

Ameyo, a leading omnichannel contact centre software announced its latest integration with California-based customer engagement software company Freshworks Inc. Integration with Freshdesk, the customer support helpdesk software from Freshworks, will allow Ameyo users to efficiently use its strong omni channel capabilities to empower customer support agents to have contextual conversations. Continue reading Ameyo Integrates With Freshworks to Simplify Customer Journey →