Avaya, a global leader in solutions to enhance and simplify communications and collaboration announced that SYNNEX Corporation, a leading business process services company, now offers the new Avaya Cloud Office UCaaS solution through its extensive partner network as part of the Avaya Master Agent program. Continue reading Avaya Selects SYNNEX Corporation as a Master Agent for Delivering New Avaya Cloud Office UCaaS Solution →

Ribbon Communications, a global software leader in secure and intelligent cloud communications solutions announced that it has expanded its collaboration with Amazon Web Services (AWS) to enable simplified forwarding of Voice over Internet Protocol (VoIP) audio streams to Amazon Chime Voice Connector by using Session Initiation Protocol-based Media Recording (SIPREC). Continue reading Ribbon and Amazon Partner to Deliver Real-Time, Automated Call Analytics and Recording →

Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform announced that it is partnering with Alorica Inc., a global leader in customer experience solutions. Continue reading Reputation.com and Alorica Join Forces to Deliver Turnkey, Unified CX Solution →

Grupo Oesía, a multinational Madrid-based company specializing in IT and engineering; and Jacada, Ltd., a leading worldwide provider of customer service robotic process automation (RPA), just announced a partnership that will improve the way that call centres operate in Spain and Portugal. Continue reading Grupo Oesía and Jacada Partner to Deliver Robotic Process Automation in Customer Service →

Altigen Communications, a Silicon Valley-based Microsoft ISV and Cloud Solutions provider announced that it has selected Atlantis Telecom as its strategic partner for Omni-Channel Cloud Contact Center. Continue reading Altigen and Atlantis Announce New Strategic Partnership →

Audian, a software company redefining the telecom industry, and Xarios Technologies, a developer of advanced telephony applications, have created a strategic partnership to bring the next generation of call analytics and business insights to VoIP telecom systems. Continue reading Xarios and Audian Develop Strategic Partnership to Bring Real-Time Call Analytics to the VoIP Market →