Gala Technology, the innovative developers behind the multi award winning, PCI DSS compliant payment technology, SOTpay, have announced an exciting partnership with SVL Business Solutions, the UK’s most experienced supplier of solutions to the Contact Centre Industry as they look to provide the sector with cost effective solutions. Continue reading Gala Technology partners with SVL Business Solutions →

Sutherland, the digital transformation company, announced a strategic partnership with Augment CXM, the provider of AI-powered management tools for contact centres, to deliver Sutherland CXi, an AI-driven solution that can observe patterns, predict outcomes and provide real-time guidance to enhance customer–agent interactions. Continue reading Sutherland Partners with Leading AI Provider to Create the Contact Centre for the Future →

CallMiner, the leading provider of speech and customer engagement analytics solutions, announced that it has expanded its partnership with Sitel Group, one of the largest customer experience (CX) management companies in the world, to further improve customer interactions with CallMiner’s artificial intelligence (AI)-based analytics platform, Eureka. Continue reading Substantial Improvements in Agent Performance and Customer Insights Drive Expanded Partnership Between CallMiner and Sitel Group →

Business process outsourcing (BPO) provider Arvato has collaborated with cloud services company Mobilise to deliver cloud migration to the Department for Transport (DfT), in the first project of a new long-term partnership. Continue reading Swansea-based businesses partner to generate multimillion-pound savings for DfT →

8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform, announced that Insight UK is the latest IT solutions provider to join its business partner programme in the UK. Continue reading Insight UK joins forces with 8×8 to drive adoption of cloud communications in the public sector →

Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announced its integration partnership with Local Measure. Together, the companies will offer brands one seamless, comprehensive solution for delivering real-time customer and social engagement excellence across the enterprise. Continue reading Upstream Works Software and Local Measure Partner on Social Engagement Management Solutions Across the Enterprise →