Jacada, provider of solutions designed to automate end-to-end customer service operations, is excited to announce a new partnership with PeakView, a leading cloud contact centre company that supports large enterprises, including several Fortune 500 companies, as a Contact Center As a Service (CCaaS) technology solution provider and consulting firm. Continue reading Jacada Partnership with PeakView Offers Cloud-Ready Customers End-to-End Contact Centre Automation and RPA
Category Archives: Partnerships
Atento signs a strategic agreement with UiPath to strengthen its customer process automation offering
Atento, the leading provider of CRM/BPO in Latin America, and one of the top five providers worldwide, has signed a strategic collaboration agreement in Spain with UiPath, a leading software company in robotic process automation (RPA) technology, in order to strengthen its value proposition and contribute to the transformation of customer relationship processes through the implementation of automation solutions. Continue reading Atento signs a strategic agreement with UiPath to strengthen its customer process automation offering
Cogito Partners with Concentrix to Enhance Customer Experience
Cogito, a leader in real-time emotional intelligence solutions announced a strategic reseller partnership with Concentrix, a technology-enabled global business services company specializing in customer engagement and improving business performance for the world’s best brands. Continue reading Cogito Partners with Concentrix to Enhance Customer Experience
TTEC and LivePerson Form Strategic Partnership to Fuel AI-Powered Digital Transformation for Enterprises
TTEC, a leading digital customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, and LivePerson, a global leader in conversational commerce solutions, announced a strategic partnership to redefine the customer experience with digital engagement, messaging, and AI-driven automation. Continue reading TTEC and LivePerson Form Strategic Partnership to Fuel AI-Powered Digital Transformation for Enterprises
8×8 Joins Forces with MLL Telecom to Offer X Series to the Public Sector
8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre, and enterprise-class API solutions powered by one global cloud communications platform announced its new partnership with leading network solution provider MLL Telecom. Continue reading 8×8 Joins Forces with MLL Telecom to Offer X Series to the Public Sector
Cisco Contact Center and TTEC Expand Their Strategic Partnership with New Enterprise Cloud Offering
TTEC and Cisco announced a strategic partnership wherein TTEC Digital will become the first authorized reseller of Webex Contact Center Enterprise. This new Cisco offering will deliver an enterprise-grade CCaaS solution, at their unmatched standards for highly secure global scale and reach. Continue reading Cisco Contact Center and TTEC Expand Their Strategic Partnership with New Enterprise Cloud Offering