Bright Pattern, a leading provider of omnichannel cloud contact centre software for midsize and enterprise companies, today announces its partnership with Zappix, the leader in On-Demand Customer Service Solutions. Continue reading Bright Pattern Partners with Zappix to Improve Contact Centre Customer Experience →

Vodafone PT, a leading communications service provider that delivers fixed, mobile, TV and integrated communication and entertainment services to millions of Portuguese residential and commercial customers, in partnership with TechSee, the category leader in Intelligent Visual Assistance, today announced the launch of an innovative contact center technology to further enhance the Vodafone customer experience. Continue reading Vodafone PT-TechSee Partnership Brings Innovation to the Customer Care Centre →

Avaya announced that it has expanded its Technology Partner alliances program through a new agreement with Koopid, the next-generation, AI-powered Customer Experience Orchestration platform, designed to enable seamless self-service customer journeys. Continue reading Avaya partners with Koopid to deliver AI-powered seamless customer journeys →

Key IVR and Voyager Networks will be working together to offer clients tailored and secure technology systems that help improve their operations. Continue reading Voyager Networks partners with Key IVR to offer secure payments to high profile UK brands →

Creative Virtual, a world leader in customer and employee engagement, and KMS lighthouse, a leading provider of next-generation knowledge management, are integrating their solutions to help organisations improve customer service, call resolution and knowledge management. Continue reading Creative Virtual and KMS Lighthouse Announce Joint Venture to Significantly Enhance Customer Service and Knowledge Management →

A new partnership will enable grocery retailers to utilise machine learning and AI to generate detailed analysis about the root causes of customer sentiment, emotion and intent as well as the reasons for customer churn. Continue reading Warwick Analytics partner with S4RB to enable grocery retailers to utilise machine learning and AI →