nGUVU is the global leader in contact centre employee engagement. In its quest to further improve agent operational metrics, nGUVU partners with Call Journey, the leading pioneer in Conversation Analytics, to provide businesses with an immersive and comprehensive solution in tracking insightful KPI’s and boosting agent satisfaction and engagement. Continue reading Call Journey and nGUVU to change business landscape with innovative gamification technology →

RingCentral UK Ltd., a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly-owned subsidiary of RingCentral, Inc. (NYSE: RNG), and Westcon, a value-added technology distributor, today announced they will bring a new generation of cloud communications solutions to channel partners. Continue reading Westcon Joins Forces with RingCentral to Enable Channel Partners to Deliver Market-Leading Cloud Communications Solutions to Enterprises →

Bright Pattern, a leading provider of omnichannel cloud contact centre software for midsize and enterprise companies, today announces its partnership with Zappix, the leader in On-Demand Customer Service Solutions. Continue reading Bright Pattern Partners with Zappix to Improve Contact Centre Customer Experience →

Vodafone PT, a leading communications service provider that delivers fixed, mobile, TV and integrated communication and entertainment services to millions of Portuguese residential and commercial customers, in partnership with TechSee, the category leader in Intelligent Visual Assistance, today announced the launch of an innovative contact center technology to further enhance the Vodafone customer experience. Continue reading Vodafone PT-TechSee Partnership Brings Innovation to the Customer Care Centre →

Avaya announced that it has expanded its Technology Partner alliances program through a new agreement with Koopid, the next-generation, AI-powered Customer Experience Orchestration platform, designed to enable seamless self-service customer journeys. Continue reading Avaya partners with Koopid to deliver AI-powered seamless customer journeys →

Key IVR and Voyager Networks will be working together to offer clients tailored and secure technology systems that help improve their operations. Continue reading Voyager Networks partners with Key IVR to offer secure payments to high profile UK brands →