Moneypenny, the leading global outsourced communications provider has appointed a new Chief Financial Officer, Andrew Collis who was previously CFO at Mobica, a global software services company. Continue reading Moneypenny appoints new Chief Financial Officer Andrew Collis →

Zoom Video Communications, Inc. announced it has entered into a definitive agreement to acquire Five9, Inc., a leading provider of the intelligent cloud contact centre, in an all-stock transaction valued at approximately $14.7 billion. Combining Five9’s Contact Center as a Service (“CCaaS”) solution with Zoom’s broad communications platform will transform how businesses connect with their customers, building the customer engagement platform of the future. Continue reading Zoom to Acquire Five9 →

Davies, the leading specialist professional services and technology business, serving insurance and highly regulated markets, announced the acquisition of SKWeston & Company (“SKW”), the contact centre consultancy & professional services firm, specialising in customer experience, technology implementation, managed services and outsourcing strategies for insurance, financial services and other highly regulated markets. Continue reading Davies expands in North America through the acquisition of SKWeston & Company →

Global communications company Infobip announces the launch of its Infobip Startup Tribe programme. The programme will be led by newly appointed director Nikola Pavesic who joins from one of the world’s largest business media publishers and Financial Times parent company – Nikkei. Continue reading Infobip launches Infobip Startup Tribe, its new global startup programme →

New global study commissioned by Teradata and Celebrus finds that the COVID-19 pandemic highlighted the inadequate data analytics tools for creating superior customer experiences. Continue reading RESEARCH: Data Crisis Impeding Customer Experience (CX) at Leading Global Organizations →

TTEC, one of the largest global digital customer experience (CX) technology and services innovators for end-to-end, digital CX solutions, announced its plans to create 450 customer service jobs in the next six months in the Kansas City region. Continue reading USA: TTEC Announces Plans to Hire 450 Contact Centre Agents in the Kansas City region →