Davies, the leading specialist professional services and technology business, serving insurance and highly regulated markets, announced the acquisition of SKWeston & Company (“SKW”), the contact centre consultancy & professional services firm, specialising in customer experience, technology implementation, managed services and outsourcing strategies for insurance, financial services and other highly regulated markets.
Based in Maryland, USA, SKW will be re-branded to Davies and will form part of the firm’s existing Consulting & Technology business led by CEO Mark Grocott. Steve Weston, SKW’s Managing Partner and his management team will continue to lead the day to day operations and the wider team will continue in their roles within Davies.
In recent years Davies has diversified and deepened its Consulting & Technology capability to provide customer experience, resourcing and learning solutions, as well as data & speech analytics, robotic process automation, legacy platform modernisation and product development for its 800+ insurance and highly regulated clients.
Early this year the firm announced a new shareholder, with BC Partners signing a definitive deal to take a majority stake in the business (subject to customary approvals), to support Davies’ next phase of international expansion and continued digital transformation. Globally, Davies’ 4,500 colleagues operate across Bermuda, Canada, Ireland, the UK and US. The business delivers professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, digital transformation & change management.
Dan Saulter, Group CEO of Davies commented: “I’m delighted to welcome Steve and the wider team to Davies. The insurance market is undergoing significant transformation, with businesses seeking to harness the power of automation and digital capabilities to create competitive edge, to streamline their delivery and service, and to manage operating costs. It’s important now more than ever that insurance businesses can differentiate their offering and retain customers through their service delivery and contact centre interactions with their policyholders and other stakeholders.”
He added: “Diversifying our solutions and expanding our operations across North America is an important plank to our growth strategy. By adding specialist consulting and technology solutions we can become more valuable to our 800+ global financial services, insurance and other highly regulated clients.”
Steve Weston, Managing Partner of SWK added: “We’re delighted to be joining forces with Davies. With their sights set firmly on US expansion over the coming years, our business is perfectly positioned to support Davies’ wider client base of innovative businesses on their quest to accelerate their change and transformation and be disruptive in the market. I look forward to working with Dan, Mark and the wider Davies team to develop and strengthen our customer experience solutions for our and their clients.”