As organisations continue to grapple with post-COVID uncertainty, Graeme Meikle explains why it pays to ‘be prepared’ and offers his top tips for mastering the art of capacity planning… Continue reading 7 Demand planning tools and techniques to maximise contact centre performance
Category Archives: Uncategorized
CallMiner Report Reveals More than 60% of Organizations Don’t Collect Enough Data to Improve Customer Experience
A new global report released by CallMiner reveals that 70% of contact centre and customer experience (CX) decision makers acknowledge some improvements are needed to the ways their organizations use data to enhance CX. Continue reading CallMiner Report Reveals More than 60% of Organizations Don’t Collect Enough Data to Improve Customer Experience
FourNet and Digital Workforce turbocharge contact centre automation
FourNet, the digital transformation and customer experience specialists, have joined forces with Digital Workforce, the leading provider of intelligent automation services, to offer a new strategic consultancy service delivering best-in-class robotic process automation for customers. Continue reading FourNet and Digital Workforce turbocharge contact centre automation
Charles raises $20M Series A led by Salesforce Ventures to unlock eCommerce in WhatsApp
Charles announces that it has raised a $20M Series A round led by Salesforce Ventures to become Europe’s leading conversational commerce as a service platform. Accel and HV Capital, who led the company’s seed round in 2021, also participated in the round. Continue reading Charles raises $20M Series A led by Salesforce Ventures to unlock eCommerce in WhatsApp
TTEC Digital named a launch partner for Microsoft Digital Contact Center Platform
TTEC, one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, has been selected as a launch partner for Microsoft’s Digital Contact Center Platform. Continue reading TTEC Digital named a launch partner for Microsoft Digital Contact Center Platform
Babble further grows presence in Yorkshire and Essex with two more acquisitions
Babble, the leading British Cloud Comms, Contact, Cyber & Mobile business that is transforming how ambitious businesses use next generation technology, has announced the acquisition of Wakefield-based independent technology provider Yorkshire Telecom/Biscuit IT as well as Basildon-based mobile services provider ADSI. Continue reading Babble further grows presence in Yorkshire and Essex with two more acquisitions
CSS Corp and Conversica Join Hands to Drive Conversation Automation Innovation and Help Enterprises Unlock New Revenue Streams
CSS Corp, a global CX and technology services provider, and Conversica, the leading provider of Conversation Automation solutions for enterprise revenue teams, have announced a strategic partnership to help enterprises elevate their customer experiences and generate new revenue streams. Continue reading CSS Corp and Conversica Join Hands to Drive Conversation Automation Innovation and Help Enterprises Unlock New Revenue Streams
Wales Air Ambulance Charity partners with Arvato on digital transformation drive
Arvato CRM Solutions has been appointed as Wales Air Ambulance Charity’s new digital transformation partner to help the Charity raise funds more effectively and reduce its environmental impact by transforming and future-proofing its systems. Continue reading Wales Air Ambulance Charity partners with Arvato on digital transformation drive
Amelia Hired by ASICS to Revolutionize Customer Service in Sports Retail
Amelia, the leading Enterprise Conversational AI software company, announced that Amelia has been hired by ASICS as a digital service agent to enhance customer experiences and free employees from time-consuming tasks. Continue reading Amelia Hired by ASICS to Revolutionize Customer Service in Sports Retail
Creatio Extends its Marketplace Offerings with 20 New Solutions
Creatio, a global vendor of one platform to automate workflows and CRM with no-code and a maximum degree of freedom, has updated its Marketplace offerings with 20 new applications, connectors, and add-ons developed by Creatio partners. Continue reading Creatio Extends its Marketplace Offerings with 20 New Solutions
Node4 acquires risual to strengthen Microsoft Cloud capabilities and UK Public Sector footprint
Cloud-led digital transformation Managed Services Provider (MSP) Node4, has announced the acquisition of risual, an IT managed services and solutions provider and Microsoft Gold Partner employing 170 staff in the UK. Continue reading Node4 acquires risual to strengthen Microsoft Cloud capabilities and UK Public Sector footprint
VoiceFoundry, a TTEC Digital business, Wins AWS 2022 Contact Center ANZ Partner of the Year Award
TTEC Holdings, one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced that VoiceFoundry, a TTEC Digital business, won the Amazon Web Services (AWS) 2022 Contact Center Partner of the Year award in the Australia/New Zealand (ANZ) region. Continue reading VoiceFoundry, a TTEC Digital business, Wins AWS 2022 Contact Center ANZ Partner of the Year Award
Industry first automation partnership aims to digitally transform organisations and enhance employee and customer experiences
Digital Workforce and TrustPortal have teamed up to provide the fastest, easiest and most accessible way for organisations to deliver transformed digital experiences for their clients and employees with cutting-edge technologies. Continue reading Industry first automation partnership aims to digitally transform organisations and enhance employee and customer experiences
Evolve IP & Anywhere365 Group Create an Enterprise-Grade Receptionist Solution
Evolve IP® a premier international service provider of Work Anywhere™ solutions announced that it has partnered with PeterConnects, part of Anywhere365® Group, to integrate and provide Microsoft Teams-focused communication and contact centre solutions for enterprise organizations. Continue reading Evolve IP & Anywhere365 Group Create an Enterprise-Grade Receptionist Solution
TCS Recognized as a Leader in Robotic Process Automation by Independent Analyst Firm
Tata Consultancy Services (TCS) has been recognized as a Leader in The Forrester Wave: Robotic Process Automation Services, Q2 2022. Continue reading TCS Recognized as a Leader in Robotic Process Automation by Independent Analyst Firm