Directors Club® is the fastest growing virtual community dedicated to senior business leaders. Now in its 10th anniversary year, Directors Club® has come a long way from its beginnings as a supper club at Claridge’s Hotel in London’s Mayfair. Continue reading Directors Club® Starts Global Rollout with new Virtual Event And Engagement Formats →

Noetica – A British company, developing software products for the global contact centre market announced that The European Patent Office has granted it a patent (2802133) for ‘Live Person Detection in an Automated Calling System’. Continue reading Noetica Champions Responsible Outbound Dialling with European Patent for Live Person Detection in an Automated Calling System →

Gamma Communications plc (“Gamma”), a leading technology-based provider of communications services to business markets in the UK and the Netherlands, is pleased to announce that it has acquired Exactive Holdings Limited (“Exactive”). Continue reading Gamma acquires Exactive, a leading provider of Microsoft focused Unified Communications solutions →

Genesys® has acquired its long-standing partner, nGUVU, to add gamification to its comprehensive workforce engagement management (WEM) suite. Based in Montreal, Canada, nGUVU is a cloud-based software provider of gamified solutions that use machine learning and behavioral analytics to improve employee engagement and performance. Continue reading Genesys Acquires nGUVU →

Talkdesk® announced Virtual Agent, a new product delivering artificial intelligence to customer self-service applications. Virtual Agent, powered by Talkdesk iQ, is a conversational, intelligent assistant deployed on the voice channel allowing businesses to serve customers even when the contact centre is closed. Continue reading Talkdesk announces Virtual Agent, the first of 20 product announcements in 2020 to improve customer experience and agent engagement →

8×8, a leading integrated cloud communications provider announced its expansion into the South West of England with leading cloud communications consultancy, EveryCloud. Continue reading 8×8 and EveryCloud expand partnership into South West contact centre market →

In a bid to make customer queries as effortless as possible, NI Water has launched an online virtual assistant. Continue reading NI Water Launches Online Virtual Assistant for ‘Free Flowing’ Information →

Kofax®, a leading supplier of Intelligent Automation software to digitally transform end-to-end business operations, has revealed 10 Intelligent Automation Predictions for 2020 – looking at how Intelligent Automation is poised to transform organisations over the next 12 months. Continue reading Kofax Reveals Top 10 Intelligent Automation Predictions for 2020 →

Eckoh, the global provider of Secure Payment products and Customer Contact solutions announces that it has joined the Five9 App Marketplace as the only approved Secure Payments partner for Five9’s customers. Continue reading Eckoh joins the Five9 App Marketplace as the first Secure Payments provider →