Xelion UK, the multi-award winning cloud telephony provider, can now provide integration with the Encoded Agent Assisted payment solution. Xelion users can integrate Encoded technology to securely take payments from their customers. Continue reading Xelion offers payment integration with Encoded →

TTEC announced it has significantly strengthened its FedRAMP-authorized cloud contact centre solution to include best-in-class WFO, CRM and AI applications. Continue reading TTEC Expands FedRAMP-Authorized Cloud Contact Centre Solution With Pending IL4 Status and Best-in-Class WFO, CRM, AI Integration →

Clare Lomax, VP Sales for TTEC in EMEA, summarises the first Directors Club Tomorrow’s World series of webinars; Shifting back; How to Prepare for what’s next in the Contact Centre… Continue reading Shifting back; How to Prepare for what’s next in the Contact Centre – Ep 1 →

Covid-19 poses a significant risk to both channel partners and vendors. In return, it’s also the time for partners to communicate closely and in a transparent manner with vendors. Steve Haworth, CEO of the TeleWare Group, explores why this closer relationship will help both partners and vendors to successfully navigate this crisis period… Continue reading Working with channel partners to meet changing technology requirements →

Content Guru, the leading cloud contact centre provider, has announced it is working with Jurys Inn and Leonardo UK & Ireland, the leading hotel group operating across the UK, Ireland and Czech Republic, to service its global customer base from a new contact centre in Cebu, Philippines. Continue reading Jurys Inn chooses Content Guru to deploy new contact centre with remote working capabilities →

RingCentral announced that Goosehead Insurance, a rapidly growing independent personal lines insurance agency, is using RingCentral’s cloud communications solutions to enable their entire organization to work from anywhere, using any device. Continue reading Goosehead Insurance Transitions Entire Organization to Work from Home Environment with RingCentral →

Directors Club® is the fastest growing virtual community dedicated to senior business leaders. Now in its 10th anniversary year, Directors Club® has come a long way from its beginnings as a supper club at Claridge’s Hotel in London’s Mayfair. Continue reading Directors Club® Starts Global Rollout with new Virtual Event And Engagement Formats →

Noetica – A British company, developing software products for the global contact centre market announced that The European Patent Office has granted it a patent (2802133) for ‘Live Person Detection in an Automated Calling System’. Continue reading Noetica Champions Responsible Outbound Dialling with European Patent for Live Person Detection in an Automated Calling System →