Crescendo, the only AI-native customer experience solution built to run CX as one unified system, announced the appointment of Andy Lee as Chief Executive Officer. Continue reading Crescendo Appoints Andy Lee as CEO
Category Archives: Uncategorized
Parloa Valued at $3 Billion with $350M Series D to Lead Agentic AI for CX
Parloa, the premier provider of AI agents elevating enterprise customer experience, announced it has raised $350 million in Series D funding, bringing its valuation to $3 billion. Continue reading Parloa Valued at $3 Billion with $350M Series D to Lead Agentic AI for CX
NiCE and IGT Solutions Accelerate AI-First CX Transformation for Global Brands with CXone Mpower
NiCE announced an expanded strategic partnership with IGT Solutions to accelerate AI-first customer experience transformation for global enterprises. Through the NiCE Strategic Partner Program (SPP), IGT Solutions, a leading provider of digital and data-driven solutions, will deploy NiCE’s award-winning CX AI platform, CXone Mpower, to deliver proactive, intelligent, and human-centred customer experiences. Continue reading NiCE and IGT Solutions Accelerate AI-First CX Transformation for Global Brands with CXone Mpower
Haleon Selects Salesforce Agentforce Life Sciences Cloud to Improve Engagement
Haleon plc, a leading global consumer company that specialises in everyday health and Salesforce, the world’s #1 AI CRM, announced that Haleon will leverage Salesforce to drive more effective engagement with pharmacies and healthcare professionals worldwide. Continue reading Haleon Selects Salesforce Agentforce Life Sciences Cloud to Improve Engagement
Conversational Intelligence emerges as the next frontier in CX, finds Medallia research
Medallia, the global leader in customer and employee experience, has released new research revealing a significant opportunity for organisations to enhance customer experience through Conversational Intelligence. Continue reading Conversational Intelligence emerges as the next frontier in CX, finds Medallia research
CallMiner Advances Agentic AI Framework to Transform CX with Intelligent Automation
CallMiner, the global leader in AI-powered conversation intelligence and customer experience (CX) automation, announced advancements to its agentic AI framework, interconnecting analytics and automation workflows across the entire platform. Continue reading CallMiner Advances Agentic AI Framework to Transform CX with Intelligent Automation