Category Archives: Uncategorized

Noetica Champions Responsible Outbound Dialling with European Patent for Live Person Detection in an Automated Calling System

Noetica – A British company, developing software products for the global contact centre market announced that The European Patent Office has granted it a patent (2802133) for ‘Live Person Detection in an Automated Calling System’. Continue reading Noetica Champions Responsible Outbound Dialling with European Patent for Live Person Detection in an Automated Calling System

Gamma acquires Exactive, a leading provider of Microsoft focused Unified Communications solutions

Gamma Communications plc (“Gamma”), a leading technology-based provider of communications services to business markets in the UK and the Netherlands, is pleased to announce that it has acquired Exactive Holdings Limited (“Exactive”). Continue reading Gamma acquires Exactive, a leading provider of Microsoft focused Unified Communications solutions

Eventus Launches Mega Release of IntelligenceHub™ CX Data Analytics and Insights Platform

Eventus Solutions Group, a leading Customer Experience (CX) strategy, consulting, managed solutions and contact centre technology company, this week announced the general availability of a substantially enriched version of the popular IntelligenceHub™ business intelligence platform. Continue reading Eventus Launches Mega Release of IntelligenceHub™ CX Data Analytics and Insights Platform

Talkdesk announces Virtual Agent, the first of 20 product announcements in 2020 to improve customer experience and agent engagement

Talkdesk® announced Virtual Agent, a new product delivering artificial intelligence to customer self-service applications. Virtual Agent, powered by Talkdesk iQ, is a conversational, intelligent assistant deployed on the voice channel allowing businesses to serve customers even when the contact centre is closed. Continue reading Talkdesk announces Virtual Agent, the first of 20 product announcements in 2020 to improve customer experience and agent engagement