Concentrix, a global technology and services leader, announced it has been named a Leader and Star Performer by global analyst firm Everest Group in its Trust and Safety Services PEAK Matrix® Assessment 2024. Continue reading Concentrix Named a Leader and Star Performer in Everest Group’s Trust and Safety Services PEAK Matrix® Assessment 2024
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IPI Pauseable now available on NICE CXone
IPI, the Contact Centre specialist and solutions provider, announced that Pauseable, IPI’s automated pause-and-resume compliance technology, is now available on NICE CXone, the CCaaS AI platform from NICE. Continue reading IPI Pauseable now available on NICE CXone
Tech Mahindra and Sprinklr Partner to Deliver AI-first Customer Experience Platform for Global Enterprise Front-Office Teams
Sprinklr, the Unified-CXM platform for modern enterprises, announced a strategic partnership with a leading provider of digital transformation, consulting, and business re-engineering services and solutions, Tech Mahindra. Continue reading Tech Mahindra and Sprinklr Partner to Deliver AI-first Customer Experience Platform for Global Enterprise Front-Office Teams
New survey reveals lack of consumer awareness around their own vulnerability status
The majority of UK customers don’t even realise they are vulnerable, states NICE – the leading global AI customer service technology provider – in its new Vulnerable Customer Report. Continue reading New survey reveals lack of consumer awareness around their own vulnerability status
Gamma announces acquisition of the EnableX Group
Gamma Communications plc (“Gamma”), a leading technology-based provider of communication services across Europe, announces its acquisition of the EnableX Group (“EnableX”). Continue reading Gamma announces acquisition of the EnableX Group
NICE Named the Outright Leader in the 2023 SPARK Matrix™ With Leading CX AI for Customer Journey Analytics (CJA) Report
NICE announced that it has been recognized as the outright Technology Leader in the Quadrant Knowledge Solutions (QKS) 2023 SPARK Matrix™ for Customer Journey Analytics. Continue reading NICE Named the Outright Leader in the 2023 SPARK Matrix™ With Leading CX AI for Customer Journey Analytics (CJA) Report