Category Archives: Uncategorized

CallMiner Report Reveals More than 60% of Organizations Don’t Collect Enough Data to Improve Customer Experience

A new global report released by CallMiner reveals that 70% of contact centre and customer experience (CX) decision makers acknowledge some improvements are needed to the ways their organizations use data to enhance CX. Continue reading CallMiner Report Reveals More than 60% of Organizations Don’t Collect Enough Data to Improve Customer Experience

FourNet and Digital Workforce turbocharge contact centre automation

FourNet, the digital transformation and customer experience specialists, have joined forces with Digital Workforce, the leading provider of intelligent automation services, to offer a new strategic consultancy service delivering best-in-class robotic process automation for customers. Continue reading FourNet and Digital Workforce turbocharge contact centre automation

Charles raises $20M Series A led by Salesforce Ventures to unlock eCommerce in WhatsApp

Charles announces that it has raised a $20M Series A round led by Salesforce Ventures to become Europe’s leading conversational commerce as a service platform. Accel and HV Capital, who led the company’s seed round in 2021, also participated in the round. Continue reading Charles raises $20M Series A led by Salesforce Ventures to unlock eCommerce in WhatsApp

Babble further grows presence in Yorkshire and Essex with two more acquisitions

Babble, the leading British Cloud Comms, Contact, Cyber & Mobile business that is transforming how ambitious businesses use next generation technology, has announced the acquisition of Wakefield-based independent technology provider Yorkshire Telecom/Biscuit IT as well as Basildon-based mobile services provider ADSI. Continue reading Babble further grows presence in Yorkshire and Essex with two more acquisitions