Treasure Data, the leading enterprise customer data platform (CDP), announced its CDP for Service offering is now available as a premium app on the Genesys AppFoundry®, the industry’s largest dedicated marketplace focused on customer experience (CX) solutions. Continue reading Treasure Data’s CDP for Service Now Available As a Premium App on Genesys AppFoundry →

Infobip, the global cloud communications platform, is partnering with BT to offer UK business customers the opportunity to scale, design and orchestrate personalised customer experiences across channels including WhatsApp, Rich Communications Services (RCS) and Facebook Messenger. Continue reading Infobip partners with BT to enhance customer experience offering for businesses in the UK →

Tech Mahindra, a leading provider of digital transformation, consulting and business reengineering services & solutions, announced that it has expanded its collaboration with long-standing partner Pegasystems to create an expanded ecosystem over the next five years. Continue reading Tech Mahindra Scales Up Partnership with Pegasystems to Provide Innovative Solutions to Customers Globally →

Bright Pattern, a leading provider of cloud-based omnichannel communication software for innovative companies, announces the release of its native Remote Assist technology. Bright Pattern’s new Remote Assist capability was unveiled at Europe’s largest IT service management show, SITS London 2022. Continue reading Bright Pattern Announces Remote Assist to Simplify Issue Resolution and Easily Manage a Remote Workforce →

Sangoma, a trusted leader in delivering cloud-based Communications as a Service solutions for companies of all sizes, announced it has acquired NetFortris. This acquisition further accelerates Sangoma into the upper echelon of SaaS communications providers and extends our industry leading suite of cloud services with new MSP capabilities, thereby delivering even more ‘one stop shopping’ for our customers and providing larger ‘share of wallet’ for Sangoma. Continue reading Sangoma Announces Acquisition of NetFortris →