Vodafone has announced that more than 300 new roles will become available at its purpose-built Stoke-on-Trent centre over the next year. Vodafone will turn the site into its customer centre of sales excellence, offering the very latest in training facilities for its customer service centre and retail teams, as well as creating an academy for future franchise partners. Continue reading Vodafone to create 300 new customer-facing roles in Stoke →

CallRevu, an industry leader in automotive call monitoring and analytics, has partnered with GoTo Connect (GTC) Telephony, a 100% VoIP solution that seamlessly powers the mobile workforce by tracking on handset or via app on smartphones to enable one harmonized experience independent of hardware. Continue reading CallRevu Goes Live with Integration for GoTo Connect’s Cloud Phone Service →

Medallia, the global leader in customer and employee experience, announced it has acquired Fields Healthcare Research, a Centers for Medicare & Medicaid Services (CMS) approved CAHPS® data collection company specializing in patient healthcare experience research. Continue reading Medallia Expands Portfolio to Include Multiple CAHPS Offerings with Acquisition of Fields Healthcare Research →

The best chatbot initiatives start with good planning. Magnus Geverts at Calabrio shares his top tips for an automated assistant strategy for improved employee and customer satisfaction… Continue reading Automated Assistants: 6 ways to simplify and supercharge your chatbot strategy →

Augmentir, Inc., the world’s only artificial intelligence-based connected worker software provider, announced that it has been selected to join the Webex ecosystem and SolutionsPlus program as Cisco’s connected worker partner. Continue reading Augmentir Selected to Join the Webex Ecosystem as Cisco’s Connected Worker Partner →

Verint®, The Customer Engagement Company™, announced the completion of the previously announced transaction to acquire Conversocial, a leader in conversational customer experience delivered over messaging channels. Continue reading Verint Completes Acquisition of Conversocial →