TTEC Holdings, one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced that VoiceFoundry, a TTEC Digital business, won the Amazon Web Services (AWS) 2022 Contact Center Partner of the Year award in the Australia/New Zealand (ANZ) region. Continue reading VoiceFoundry, a TTEC Digital business, Wins AWS 2022 Contact Center ANZ Partner of the Year Award
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Industry first automation partnership aims to digitally transform organisations and enhance employee and customer experiences
Digital Workforce and TrustPortal have teamed up to provide the fastest, easiest and most accessible way for organisations to deliver transformed digital experiences for their clients and employees with cutting-edge technologies. Continue reading Industry first automation partnership aims to digitally transform organisations and enhance employee and customer experiences
Evolve IP & Anywhere365 Group Create an Enterprise-Grade Receptionist Solution
Evolve IP® a premier international service provider of Work Anywhere™ solutions announced that it has partnered with PeterConnects, part of Anywhere365® Group, to integrate and provide Microsoft Teams-focused communication and contact centre solutions for enterprise organizations. Continue reading Evolve IP & Anywhere365 Group Create an Enterprise-Grade Receptionist Solution
TCS Recognized as a Leader in Robotic Process Automation by Independent Analyst Firm
Tata Consultancy Services (TCS) has been recognized as a Leader in The Forrester Wave: Robotic Process Automation Services, Q2 2022. Continue reading TCS Recognized as a Leader in Robotic Process Automation by Independent Analyst Firm
Treasure Data’s CDP for Service Now Available As a Premium App on Genesys AppFoundry
Treasure Data, the leading enterprise customer data platform (CDP), announced its CDP for Service offering is now available as a premium app on the Genesys AppFoundry®, the industry’s largest dedicated marketplace focused on customer experience (CX) solutions. Continue reading Treasure Data’s CDP for Service Now Available As a Premium App on Genesys AppFoundry
Infobip partners with BT to enhance customer experience offering for businesses in the UK
Infobip, the global cloud communications platform, is partnering with BT to offer UK business customers the opportunity to scale, design and orchestrate personalised customer experiences across channels including WhatsApp, Rich Communications Services (RCS) and Facebook Messenger. Continue reading Infobip partners with BT to enhance customer experience offering for businesses in the UK