Contact Centre adoption and support for first generation digital channels such as Email and Web Chat, including video chat and co-browsing is growing rapidly. Continue reading The Innovator’s Guide to the Digital-First Contact Centre
Category Archives: Whitepaper
[WHITEPAPER] A Business Toolkit to Guide You Towards Mapping Your Robotic Process Automation Journey
According to a global study by Deloitte, more than half of companies (53%) have already started their Robotic Process Automation journeys. Continue reading [WHITEPAPER] A Business Toolkit to Guide You Towards Mapping Your Robotic Process Automation Journey
ITU findings challenged in latency whitepaper by Spearline
Spearline, a network intelligence company in the telecommunications industry, has launched a whitepaper for contact centres on the impact of voice latency on business growth. Continue reading ITU findings challenged in latency whitepaper by Spearline
PCI-PAL and Verizon collaborate on Whitepaper
PCI-PAL PLC, a secure payments provider to contact centres, is pleased to announce the release of a co-authored whitepaper with Verizon to examine and address the challenges in achieving Payment Card Industry Data Security Standard (‘PCI DSS’) compliance in contact centre environments. Continue reading PCI-PAL and Verizon collaborate on Whitepaper
PCI Pal and Verizon White Paper Examines PCI Security Compliance in Contact Centre Environments
PCI-Pal PLC, a secure payments provider to contact centres released a white paper with Verizon to examine and address the challenges in achieving Payment Card Industry Security Standards Council (PCI SSC) compliance in contact centre environments. Continue reading PCI Pal and Verizon White Paper Examines PCI Security Compliance in Contact Centre Environments
Creative Virtual Celebrates Customer Service Week with New Contact Centre Whitepaper
Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions, has published a new whitepaper, A Chatbot for Your Contact Centre, in celebration of Customer Service Week. Designed as a buyer’s guide for the contact centre, the complimentary whitepaper outlines industry best practices and provides questions to ask when selecting a conversational platform. Continue reading Creative Virtual Celebrates Customer Service Week with New Contact Centre Whitepaper