PCI Pal®, the global provider of secure payment solutions, today releases a comprehensive white paper with Servadus, and Verizon Business Group, Professional Services, mapping the contact centre landscape over the past few years and taking a look ahead as the industry moves to adopt new payment security standards. Continue reading Verizon and PCI Pal release joint white paper with Servadus addressing contact centre best practices in the wake of PCI DSS 4.0 rollout →

Khoros, an award-winning leader in digital-first customer engagement software and services, released its latest whitepaper, Turning the Great Resignation into the Great Retention: 5 ways leaders can automate to save money & limit agent attrition. Continue reading Khoros Reveals How to Best Retain Contact Centre Agents with AI and Automation →

The long-term success or otherwise of organisations across the UK could hinge on how those businesses adapt and invest in technology solutions to make the most of emerging “hybrid-office” culture and increased digital rather than face-to-face engagement with employees. Continue reading Technology – key to coping with new ‘hybrid office realities’ →

Contact Centre adoption and support for first generation digital channels such as Email and Web Chat, including video chat and co-browsing is growing rapidly. Continue reading The Innovator’s Guide to the Digital-First Contact Centre →

According to a global study by Deloitte, more than half of companies (53%) have already started their Robotic Process Automation journeys. Continue reading [WHITEPAPER] A Business Toolkit to Guide You Towards Mapping Your Robotic Process Automation Journey →

Spearline, a network intelligence company in the telecommunications industry, has launched a whitepaper for contact centres on the impact of voice latency on business growth. Continue reading ITU findings challenged in latency whitepaper by Spearline →

PCI-PAL PLC, a secure payments provider to contact centres, is pleased to announce the release of a co-authored whitepaper with Verizon to examine and address the challenges in achieving Payment Card Industry Data Security Standard (‘PCI DSS’) compliance in contact centre environments. Continue reading PCI-PAL and Verizon collaborate on Whitepaper →