8×8 announced Asian startups Janio Asia and Coda Payments are using 8×8 Communications Platform as a Service (CPaaS) to more effectively reach customers anywhere. 8×8, through its Wavecell acquisition, recently launched CPaaS programmable applications, APIs and delivery capabilities beyond the Asia Pacific region to organisations in the US and the UK. Continue reading Asian Startups Change the Customer Experience Game with 8×8 Communications APIs
Category Archives: Who’s Buying What?
Virgin Experience Days Selects Dynamic Yield as Experience Optimisation Technology
Dynamic Yield, the Experience Optimisation platform, announced that Virgin Experience Days, the UK-based market leader in gift experiences has selected its A/B testing and personalisation technology to better tailor the customer journey. Continue reading Virgin Experience Days Selects Dynamic Yield as Experience Optimisation Technology
New Energy Challenger, Rebel Energy, Places Blue Prism Digital Workers at the Heart of its Launch Plans
Rebel Energy is setting out to build an entirely new type of energy company, one that leverages Blue Prism’s Cloud capabilities to build a unique operational structure. By combining a highly skilled human team with a scalable digital workforce, Rebel Energy intends to reinvent what it means to be an energy supplier with a mission to create a positive impact on the communities it serves. Continue reading New Energy Challenger, Rebel Energy, Places Blue Prism Digital Workers at the Heart of its Launch Plans
Avon deploys Maintel ICON Cloud Telephony platform across EMEA
Maintel has deployed an EMEA-wide cloud telephony system for AVONWorldwide, one of the world’s leading direct sellers. The move to Maintel’s ICON platform forms part of a wider strategy to transform the 134-year old retailer. Continue reading Avon deploys Maintel ICON Cloud Telephony platform across EMEA
Merseyrail accelerates Digital Transformation with Workforce Dimensions from Kronos
Merseyrail will empower employees and managers while accelerating its digital transformation with the next-generation Workforce Dimensions suite from Kronos Incorporated. Powered by the intelligent Kronos D5 platform, the real-time workforce management solution will give Merseyrail unprecedented levels of operational insight while delivering an unparalleled user experience. Continue reading Merseyrail accelerates Digital Transformation with Workforce Dimensions from Kronos
English Heritage Chooses Noble Systems to Enhance Customer Experience with Inbound and WFM Solutions
Noble Systems, a global leader in omnichannel contact centre technology solutions, is pleased to announce our recent partnership with English Heritage, a charity that manages over 400 historic monuments, buildings and places of interest in the UK. Continue reading English Heritage Chooses Noble Systems to Enhance Customer Experience with Inbound and WFM Solutions