Pakistan Telecommunication Company Limited (PTCL) has deployed Nokia automation, analytics and machine learning software to enhance the customer experience and improve customer service accuracy and efficiency. Continue reading PTCL deploys Nokia software products to enhance customer experience and service →

Trusona, the pioneering leader in passwordless multi-factor authentication technology, announced that Tandem Bank has selected and deployed Trusona to provide PSD2-compliant, passwordless strong customer authentication (SCA) that enhances the user experience while securing users and their financial data across all channels. Continue reading Tandem Bank Deploys Trusona To Offer Passwordless Strong Customer Authentication →

Talkdesk® announced On selected Talkdesk to propel its customer service operations ahead. With “running on clouds” as a key point in On’s goal to revolutionize the sensation of running with soft landings and explosive takeoffs, Talkdesk cloud solutions are ideal to transform its customer experience. Continue reading On makes leap to Talkdesk cloud solutions for customer service acceleration in the sports industry →

Yext, the Search Experience Cloud company, and Three, one of the UK’s leading mobile networks, announced significant improvements to Three’s online customer experience since integrating Answers, Yext’s revolutionary site search product. Continue reading Three Dials Up Customer Experience with Yext Answers →

JPIMedia helps people in the UK make informed lifestyle decisions using trusted newspapers, magazines and websites. Core to its business are multimedia campaigns and to ensure better outcomes, the organisation teamed up with Genesys, the global leader in cloud customer experience and contact centre solutions. Continue reading JPIMedia Achieves Better Campaign Outcomes With Genesys Cloud →

Bright Pattern, a leading provider of AI-powered cloud contact centre software, announced that it was chosen by an innovative start up in the smart home security industry, Level, to provide the company with an omnichannel platform for customer support. Continue reading Bright Pattern Contact Center Chosen by Level →