Talkdesk® announced On selected Talkdesk to propel its customer service operations ahead. With “running on clouds” as a key point in On’s goal to revolutionize the sensation of running with soft landings and explosive takeoffs, Talkdesk cloud solutions are ideal to transform its customer experience. Continue reading On makes leap to Talkdesk cloud solutions for customer service acceleration in the sports industry →

Yext, the Search Experience Cloud company, and Three, one of the UK’s leading mobile networks, announced significant improvements to Three’s online customer experience since integrating Answers, Yext’s revolutionary site search product. Continue reading Three Dials Up Customer Experience with Yext Answers →

JPIMedia helps people in the UK make informed lifestyle decisions using trusted newspapers, magazines and websites. Core to its business are multimedia campaigns and to ensure better outcomes, the organisation teamed up with Genesys, the global leader in cloud customer experience and contact centre solutions. Continue reading JPIMedia Achieves Better Campaign Outcomes With Genesys Cloud →

Bright Pattern, a leading provider of AI-powered cloud contact centre software, announced that it was chosen by an innovative start up in the smart home security industry, Level, to provide the company with an omnichannel platform for customer support. Continue reading Bright Pattern Contact Center Chosen by Level →

AT&T and Salesforce announced a multi-year strategic agreement to deliver entirely new connected experiences for AT&T’s millions of customers. AT&T will deploy Salesforce Customer 360 to create a single view of every customer across every touchpoint—whether it happens in person at a storefront, over the phone, in a business setting or on any AT&T digital property. Continue reading AT&T Selects Salesforce to Accelerate its Customer Experience Vision →

Capital City College Group, London’s largest further education college group, reacted swiftly to the Coronavirus emergency with the contact centre team – remotely providing vital services to its students across all communication channels and functions. Continue reading Capital City College Group responds to students during the Coronavirus emergency with help from Puzzel →