8×8 announced that Texas-based Simplify. Inc., a leading communications consultancy and data services company, has deployed the 8×8 X Series cloud communications solution to enable its employees to work safely and effectively from the office or home. Continue reading Simplify Deploys 8×8 for Enhanced Collaboration and Engagement →

Twilio announced that Twilio will power the communications for New York City’s contact tracing initiative. Through the city’s Department of Information Technology & Telecommunications (DoITT), the city is planning to deploy a cloud-based contact centre on Twilio Flex and leverage Twilio SMS and Voice as key parts of the City’s COVID-19 tracing program. Continue reading Twilio to Power Communications for New York City’s Contact Tracing Initiative →

GoCardless, the leading fintech for recurring payments announces that 8×8, a leading integrated cloud communications platform provider, is using GoCardless to provide direct debit as a payment method to its customers worldwide. The company joins a growing number of SaaS businesses choosing GoCardless to power their global payments. Continue reading 8×8 Selects GoCardless to Manage Recurring Payments Across Its Growing Global Business →

Britannic Technologies, specialists in voice communications, systems integration and managed services announced it provides a contact centre, telephony and a business continuity network to the housing association, South Liverpool Homes (SLH). Continue reading South Liverpool Homes Contact Centre is as Safe as Houses →

Automation Anywhere, a global leader in Robotic Process Automation (RPA) announced the company is collaborating with Northampton General Hospital to automate the monitoring and reporting of the medical centre’s oxygen supply to support the treatment of COVID-19 patients. Continue reading Automation Anywhere Supports COVID-19 Response at Northampton General Hospital with Intelligent Automation →

Puzzel, a leading cloud-based contact centre software provider, has announced that London’s largest further education college group, Capital City College Group, has successfully implemented Puzzel’s omni-channel customer service solution including the latest AI-powered Agent Assist technology. Continue reading Capital City College Group adopts Puzzel for multi-brand contact centre →