Vonage announced that Onecom has maintained its commitment to outstanding customer service with the Vonage Contact Center by transitioning all employees from working at the office to their homes overnight in response to the COVID-19 pandemic. Continue reading Vonage Contact Centre helps Onecom Avoid Disruption in Customer Experience During COVID-19 →

NICE inContact, a NICE business announced that a UK healthcare provider has moved nearly 2,000 contact centre agents to work remotely from home using NICE inContact CXone, the world’s leading cloud customer experience platform, in response to increased call volume due to the COVID-19 pandemic. Continue reading UK Healthcare Contact Centre Accelerates Move to the Cloud with NICE inContact CXone →

8×8 announced that Texas-based Simplify. Inc., a leading communications consultancy and data services company, has deployed the 8×8 X Series cloud communications solution to enable its employees to work safely and effectively from the office or home. Continue reading Simplify Deploys 8×8 for Enhanced Collaboration and Engagement →

Twilio announced that Twilio will power the communications for New York City’s contact tracing initiative. Through the city’s Department of Information Technology & Telecommunications (DoITT), the city is planning to deploy a cloud-based contact centre on Twilio Flex and leverage Twilio SMS and Voice as key parts of the City’s COVID-19 tracing program. Continue reading Twilio to Power Communications for New York City’s Contact Tracing Initiative →

GoCardless, the leading fintech for recurring payments announces that 8×8, a leading integrated cloud communications platform provider, is using GoCardless to provide direct debit as a payment method to its customers worldwide. The company joins a growing number of SaaS businesses choosing GoCardless to power their global payments. Continue reading 8×8 Selects GoCardless to Manage Recurring Payments Across Its Growing Global Business →

Britannic Technologies, specialists in voice communications, systems integration and managed services announced it provides a contact centre, telephony and a business continuity network to the housing association, South Liverpool Homes (SLH). Continue reading South Liverpool Homes Contact Centre is as Safe as Houses →