Automation Anywhere, a global leader in Robotic Process Automation (RPA) announced the company is collaborating with Northampton General Hospital to automate the monitoring and reporting of the medical centre’s oxygen supply to support the treatment of COVID-19 patients. Continue reading Automation Anywhere Supports COVID-19 Response at Northampton General Hospital with Intelligent Automation →

Puzzel, a leading cloud-based contact centre software provider, has announced that London’s largest further education college group, Capital City College Group, has successfully implemented Puzzel’s omni-channel customer service solution including the latest AI-powered Agent Assist technology. Continue reading Capital City College Group adopts Puzzel for multi-brand contact centre →

Vonage, a global business cloud communications leader, announced that Banca Transilvania has chosen Vonage to power its digital transformation of traditional banking. The first bank in Romania is leveraging the Vonage API Platform to offer customers an AI-powered virtual assistant through WhatsApp using the Vonage Messages API. Continue reading Banca Transilvania Chooses Vonage to Power its Digital Transformation →

Sprinklr, the leading Customer Experience Management platform (CXM) announced that the Prada Group, a global leader in the luxury goods industry, is using Sprinklr to enable its data-driven social advertising and engagement strategy. Continue reading The Prada Group Selects Sprinklr to Reach a New Generation of Luxury Customers through Modern Channels →

Talkdesk® announced Ion Solar selected Talkdesk to power its customer service operations. A premium solar provider for commercial and residential customers, Ion Solar moved its entire customer service, sales and support operations to Talkdesk CX Cloud for its ease of use, simple customizations, ability to quickly scale service to match seasonal needs and robust integration options. Continue reading Talkdesk powers Ion Solar with cloud solutions for flexibility, scalability and business continuity →

eGain announced that Say Insurance® selected eGain for digital member service and engagement. Continue reading Say Insurance® Says Yes to eGain for Digital Member Engagement →