Talkdesk powers Ion Solar with cloud solutions for flexibility, scalability and business continuity

Talkdesk® announced Ion Solar selected Talkdesk to power its customer service operations. A premium solar provider for commercial and residential customers, Ion Solar moved its entire customer service, sales and support operations to Talkdesk CX Cloud for its ease of use, simple customizations, ability to quickly scale service to match seasonal needs and robust integration options.

“The setup simplicity of Talkdesk was very impressive, but more importantly the integration list of possible services we could connect to through AppConnect,” said Vince King, director of corporate setters and operations, Ion Solar. “The integration to Salesforce was literally a five-minute process to load it onto our system and had an immediate impact on contact centre performance and efficiency.”

With Talkdesk’s seamless integrations with best-in-class CRM systems, easy add-on capabilities through AppConnect, and a strong reputation for reliability and data security, Ion Solar aims to make customer experience a competitive advantage. Talkdesk AppConnect redefines the way businesses integrate call centre platforms through seamless integrations with one-click installations of leading business tools such as Talkdesk for Salesforce. Talkdesk’s simple customization options, cloud-native architecture and “clicks, not code” approach provides a contact centre solution that is easy to use and tailor to fit Ion Solar’s needs.

“Flexibility and the power to scale services up and down as business needs change is a core component of Talkdesk and exclusive to our cloud-native architecture,” said Talkdesk, chief executive officer, Tiago Paiva. “Talkdesk offers customer service organizations a simple and easy path to customize their contact centre and instantly bring new agents online, including remote agents in any location, to seamlessly meet their customers’ expectations.”

In order to comply with social distancing guidelines due to the coronavirus (COVID-19) pandemic, and to ensure the health and safety of its employees, Ion Solar leveraged Talkdesk cloud flexibility to switch all contact centre employees to work from home. Talkdesk cloud contact centre solutions allowed Ion Solar to complete the shift to remote agents in two hours without any service disruptions and provide business continuity peace of mind to its customers and employees.

About Talkdesk

Talkdesk® is the cloud contact centre for the customer-obsessed. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. Over 1,800 innovative companies around the world, including IBM, Acxiom, 2U, Trivago and Peloton, rely on Talkdesk to make customer experience their competitive advantage.

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